Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Hi, I’m
Crystal West
Atlanta,GA
Summary
Overview
8
years of professional experience
Work History
Arise PlatformAtlanta, GA
Customer Service Agent
01.2018 - Current
Job overview
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Answered incoming calls promptly and professionally within company standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Sunstate SecurityAtlanta, GA
Security Officer
07.2023 - Current
Job overview
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored access control systems and key code records for suspicious activities.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
TeleperformanceAtlanta, GA
Customer Service Representative
01.2016 - 12.2018
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
University of PhoenixTempe, AZ
Bachelor of Science
University Overview
Skills
- CCTV Monitoring
- CCTV Surveillance
- Criminal Law
- Conflict De-Escalation
- Report Writing
- General Security
- Interior and Exterior Patrol
- First Aid and CPR Certified
- Customer Service
- Outstanding Communication Skills
- Inbound Customer Service
- Information Updates
- Customer Relationship Management (CRM)
- Documentation and Reporting
- Account Management
- CRM Software
- Customer Complaint Resolution
References
References
References available upon request.Availability
See my work availability
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Timeline
Security Officer
Sunstate Security
07.2023 - Current
Customer Service Agent
Arise Platform
01.2018 - Current
Customer Service Representative
Teleperformance
01.2016 - 12.2018
University of Phoenix
Bachelor of Science
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