Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal West

Amarillo

Summary

Experienced in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity. Able to maintain security and control within correctional facility. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively.

Overview

5
5
years of professional experience

Work History

COIV

TDCJ
06.2023 - Current
  • Supervised inmate activities to ensure safety and compliance with facility regulations.
  • Conducted regular inspections of cells and common areas to maintain security standards.
  • Resolved conflicts between inmates through effective communication and de-escalation techniques.
  • Prepared detailed reports on incidents, maintaining accurate documentation for review.
  • Trained new officers on policies, procedures, and emergency protocols to promote operational efficiency.
  • Monitored inmate behavior and reported unusual activities to enhance facility security measures.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Conducted routine and emergency head counts.
  • Investigated and responded to incidents of inmate misconduct.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Supervised inmates during meals, recreation and other activities.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Enforced rules and regulations to maintain order among inmates.

Asset Protection Team Lead

Walmart
06.2022 - 07.2023
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored new team members, enhancing overall team performance.
  • Implemented process improvements to streamline inventory management and reduce discrepancies.
  • Monitored team performance metrics, identifying areas for development and improvement.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Monitored inventory levels to identify discrepancies and prevent theft.
  • Conducted regular audits of security systems to ensure operational effectiveness.
  • Trained new associates on loss prevention protocols and safety procedures.
  • Analyzed incident reports to identify trends and recommend preventive measures.
  • Implemented strategies that enhanced overall store security and reduced losses.
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Monitored CCTV footage to quickly identify and address suspicious activities, safeguarding store assets.
  • Advised on layout of high-value items to minimize risk of theft, leading to noticeable reduction in losses.

Shift Manager

McDonalds
08.2021 - 06.2022
  • Supervised daily operations, ensuring adherence to health and safety standards.
  • Trained and mentored staff on customer service protocols and menu knowledge.
  • Optimized workflow processes to enhance team efficiency during peak hours.
  • Managed inventory levels, reducing waste through effective stock rotation practices.
  • Resolved customer complaints promptly, improving overall satisfaction ratings.
  • Coordinated staff schedules to ensure optimal coverage during high-traffic periods.
  • Implemented training programs, enhancing team performance and service delivery.
  • Conducted performance evaluations, providing constructive feedback to team members.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Monitored employee food handling, safety and uniform requirements.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Overnight Stocker

Walmart
04.2020 - 08.2021
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Supervised maintenance staff to ensure compliance with safety and operational standards.
  • Developed and implemented preventive maintenance schedules to enhance equipment reliability.
  • Trained team members on proper maintenance procedures and safety protocols.
  • Coordinated repairs and troubleshooting for mechanical, electrical, and plumbing systems.

Education

Diploma

Vista Adult School
Vista, CA
06-2009

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Calm under pressure
  • Active listening
  • Verbal communication
  • Problem resolution
  • Decision-making

Timeline

COIV

TDCJ
06.2023 - Current

Asset Protection Team Lead

Walmart
06.2022 - 07.2023

Shift Manager

McDonalds
08.2021 - 06.2022

Overnight Stocker

Walmart
04.2020 - 08.2021

Diploma

Vista Adult School

Similar Profiles

CREATE PROFILE