Summary

Overview

Work History

Education

Skills

Timeline

CRYSTAL WEST-MCNEAL

Tulsa,OK

Summary

Proficient Customer Service with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.

Overview

7

7

years of professional experience

Work History

Customer Service Agent

Alorica Inc

Tulsa, OK

06.2015 - 10.2022

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Recommended products to customers and suggested other options if preferred product was unavailable.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Entered customer interaction details in sales system to track requests, document problems and record solutions offered.

Education

GED -

TCC

Tulsa, OK

01.2013

Skills

Information Updates
Selling Skills
Issue and Complaint Resolution
Customer Account Management
Understanding Customer Needs

Building Customer Trust and Loyalty
Courteous with Strong Service Mindset
Responding to Difficult Customers
Upbeat and Positive Personality

Timeline

Customer Service Agent

Alorica Inc

06.2015 - 10.2022

GED -

TCC