Crystal Whitaker
Fort Lauderdale,FL
Summary
Dedicated and detail-oriented Remote Customer Service Representative with 6 years of experience in providing exceptional customer support across various industries. Skilled in resolving complex issues, managing high-volume inquiries, and delivering personalized solutions to enhance customer satisfaction. Strong communication and problem-solving abilities, adept at using CRM tools and managing virtual workflows in a fast-paced, remote environment. Committed to fostering positive relationships and ensuring a seamless customer experience through active listening and empathetic engagement. Proven ability to work independently and efficiently in a remote setting.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Representative
Sagility
07.2022 - Current
- Handled a high volume of calls (approximately 100+ calls a day including inbound and outbound)
- Provided accurate product information and guidance
- Managed and updated customer account databases efficiently
- Processed over 200 weekly orders with high accuracy
- Resolved customer complaints and issues promptly
- Enhanced customer satisfaction through effective communication
Remote Customer Service Representative
Activus Connect
12.2021 - 07.2022
- Handled a high volume of calls (approximately 30-40+ calls a day including inbound and outbound)
- Addressed diverse customer inquiries regarding benefits
- Reviewed and processed the prior authorization requests
- Conducted independent research to resolve customer issues
- Improved customer service protocols and response strategies
- Transferred and updated critical customer data accurately
- Enhanced data management systems for better efficiency
Tag and Title Clerk
Myers Auto Group
01.2019 - 12.2020
- Company Overview: Dealership
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Some knowledge of automotive accounting (i.e
- Refund, write off, funding, F&I Notes)
- Assist customers with title inquiries and provide excellent customer service
- Prepare & submit all legal paperwork to obtain out-of-state titles
- Maintain a high level of customer confidentiality
- Verify all documents are signed & completed properly
- It also requires, but is not limited to, basic office duties, such as answering phones, filing, and scanning
- Dealership
Education
High School Diploma -
John I Leonard
Greenacres, FL05-2005
Skills
- Communication
- Problem Solving
- Empathy
- Effective conflict resolution
- Resourceful problem-solving
- Problem Solving & Conflict Resolution
- Customer service
- Active listening
- Critical thinking
- Data entry
Education Certifications
- Certified Clinical Medical Assistant, Stepful, National Health Career Association, 2024
- High School Diploma, John I Leonard High School, West Palm Beach, FL, 05/01/05
Core Competencies - Skills
- Communication
- Customer Service
- Building Rapport
- Problem Solving
- Detail-oriented empathy
- Effective conflict resolution
- Resourceful problem-solving
- Customer Relationship Management
- Multichannel Support
- Time Management
- Technical Management
- Technical Troubleshooting
- Self-Motivation
- Independence
Timeline
Remote Customer Service Representative
Sagility
07.2022 - Current
Remote Customer Service Representative
Activus Connect
12.2021 - 07.2022
Tag and Title Clerk
Myers Auto Group
01.2019 - 12.2020
High School Diploma -
John I Leonard
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