Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Crystal White

West Plains,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Optician

Walmart Vision Center
West Plains, MO
07.2019 - Current
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Calculated measurements for eyewear using optical measuring devices.
  • Maintained accurate records of all transactions in computer system.

Assisted Living Caregiver

T&L Supported Living
Alton, MO
03.2016 - 08.2020
  • Maintained a clean and safe environment for the residents.
  • Ensured that all safety protocols were followed at all times within the facility.
  • Assisted residents in mobility, including transferring them from wheelchairs to beds or chairs.
  • Provided assistance with daily living activities such as bathing, dressing, and grooming.
  • Respected client privacy by maintaining confidentiality of information shared during interactions.
  • Provided companionship through conversation and other recreational activities.
  • Monitored vital signs and reported any changes to supervisor.

Assistant Store Manager

Dollar General Market
Alton, MO
10.2013 - 06.2016
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained inventory by checking merchandise to determine levels.

Assisted Living Supervisor

Southern Missouri Supported Living
Alton, MO
06.1997 - 05.2013
  • Reviewed incident reports involving residents on a daily basis and took corrective action when necessary.
  • Evaluated existing policies and procedures related to assisted living operations on an ongoing basis.
  • Encouraged positive relationships between employees, residents, families, visitors, vendors, and other stakeholders involved in providing quality care.
  • Participated in interdisciplinary team conferences regarding complex cases or challenging behavior issues.
  • Maintained accurate records of all resident activities, services provided, and changes in condition.
  • Participated in community outreach events designed to increase awareness about assisted living options available locally.
  • Coordinated medical appointments for residents as needed and ensured that follow-up care was completed in a timely manner.
  • Scheduled and monitored staff shifts to ensure adequate staffing levels for resident care.
  • Ensured compliance with applicable regulations regarding assisted living services delivery.
  • Worked closely with family members to develop strategies for addressing behavioral concerns or special needs.
  • Facilitated weekly team meetings with staff members to discuss issues related to resident care.
  • Implemented appropriate interventions based on individual assessment findings or physician orders.
  • Collaborated with outside agencies such as home health providers or hospice organizations as needed.
  • Conducted assessments of residents' physical and mental health, safety needs, and living arrangements.
  • Responded promptly to complaints from residents or their families about the level of care being provided.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.

Parent Aide

Ozark Family Care
West Plains, MO
06.2010 - 06.2011
  • Provided one-on-one support and guidance to parents in need of assistance.
  • Developed individualized action plans with families based on identified goals and objectives.
  • Educated parents about child development milestones and provided resources for additional information and support.
  • Participated in interdisciplinary team meetings regarding cases involving multiple agencies.
  • Supported parents in developing effective coping strategies during times of stress or crisis situations.
  • Encouraged individuals and family members to develop skills and use strategies for confronting problems constructively.
  • Encouraged positive interactions between parent and child.
  • Established a rapport with clients in order to gain trust and build relationships.
  • Engaged with clients through phone calls or emails in order to maintain contact throughout the duration of services.
  • Conducted home visits to observe parenting skills, identify strengths, and provide feedback on areas of improvement.
  • Collaborated with other service providers such as social workers, health care professionals, schools, and daycare centers.

Education

Associate of Arts - Business Management

Missouri State University - West Plains
West Plains, MO
09-2009

High School Diploma -

Alton High School
Alton, MO
06-1997

Skills

  • Computer Skills
  • Insurance Verification
  • Customer Service
  • Retail Sales
  • Patient History Documentation
  • Optical Needs Assessment
  • Assistive Equipment Instruction
  • Attention to Detail
  • Reliability
  • Active Listening
  • Goal Setting
  • Self Motivation
  • Excellent Communication

Certification

  • Missouri Board of Pharmacy: Pharmacy Technician Certificate/License No. 2020011146

References

References available upon request.

Timeline

Optician

Walmart Vision Center
07.2019 - Current

Assisted Living Caregiver

T&L Supported Living
03.2016 - 08.2020

Assistant Store Manager

Dollar General Market
10.2013 - 06.2016

Parent Aide

Ozark Family Care
06.2010 - 06.2011

Assisted Living Supervisor

Southern Missouri Supported Living
06.1997 - 05.2013

Associate of Arts - Business Management

Missouri State University - West Plains

High School Diploma -

Alton High School

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