Crystal White
High Point,NC
Summary
Dynamic and customer-focused professional with expertise in customer support, data management, and organizational efficiency. Adaptable and quick to learn new technologies and systems, with a focus on continuous improvement. Excellent at managing multiple tasks simultaneously while ensuring high-quality results and client satisfaction. A team player with a strong commitment to personal growth and organizational success.
Overview
21
21
years of professional experience
Work History
Library Media Coordinator
Thomasville City Schools
08.2019 - Current
- Increased library usage by developing engaging reading programs and promoting library resources to students, teachers, and staff.
- Fostered a positive learning environment conducive to group study sessions as well as quiet independent work spaces.
- Monitored and analyzed library usage data to identify trends and areas for improvement in service offerings.
- Collaborated with faculty to design curriculum-aligned research projects, fostering critical thinking among students.
- Selected and maintained books, software, and periodicals for children's collection within budget of $2,000.00-10,000.00 per year.
- Promoted library use and advocated for children's programs and services with young patrons and families.
Tax Preparer
Liberty Tax Service
01.2023 - 04.2025
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Maintained compliance by adhering to current tax laws and regulations.
Classroom Teacher
Thomasville City School
07.2004 - Current
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Built positive relationships with parents to involve families in educational process.
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
Education
Master of Science - Library Science
East Carolina University
Greenville, NC05-2023
Master of Arts - Curriculum And Instruction
University of North Carolina
Greensboro, NC05-2009
Bachelor of Arts - Elementary Education
Marshall University
Huntington, WV12-2003
Skills
- Client reference management
- Curating library resources
- Website management
- Project planning
- Information literacy training
- Curriculum support
- Instructional strategies
- Organization skills
- Document preparation
- Relationship building
- Skilled in client engagement
- Data collection
- Data inputting
Timeline
Tax Preparer
Liberty Tax Service
01.2023 - 04.2025
Library Media Coordinator
Thomasville City Schools
08.2019 - Current
Classroom Teacher
Thomasville City School
07.2004 - Current
Master of Science - Library Science
East Carolina University
Master of Arts - Curriculum And Instruction
University of North Carolina
Bachelor of Arts - Elementary Education
Marshall University
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