Crystal Whitehead
The Bronx,United States
Summary
Dynamic insurance sales representative with a proven track record at State Farm, excelling in relationship management and customer retention. Leveraged strategic planning to enhance service delivery, resolving escalated issues and fostering trust. Skilled in consultative selling and bilingual communication, driving customer satisfaction and loyalty in a competitive market.
Overview
8
8
years of professional experience
Work History
Insurance Sales Representative
State Farm
12.2021 - 12.2025
- Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Managed high-volume call traffic while maintaining accuracy in data entry and documentation processes.
- Resolved customer inquiries in English and Spanish, ensuring clear communication and understanding.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CDL Instructor
KICKERT SCHOOL BUS COMPANY
04.2020 - 11.2021
- Developed and delivered comprehensive training programs for CDL candidates to ensure safety and compliance.
- Maintained up-to-date knowledge of state regulations and industry standards to enhance curriculum relevance.
- Implemented innovative teaching techniques, resulting in improved student engagement and learning outcomes.
- Developed rapport with diverse groups of learners, fostering a positive classroom environment conducive to success.
- Evaluated student performance through practical assessments and provided constructive feedback for improvement.
Retail Sales Associate
Khols Department Store
06.2018 - 01.2020
- Provided exceptional customer service to enhance shopping experience and build customer loyalty.
- Assisted in inventory management, ensuring stock levels met demand and minimizing discrepancies.
- Operated point-of-sale systems efficiently, processing transactions with accuracy and speed.
- Trained new team members on sales techniques and product knowledge to improve overall performance.
Education
Bachelor of Science - Sales & Marketing Studies
University of Vermont
Burlington, Vermont, VT05-2022
Skills
- Relationship management
- Schedule coordination
- Customer service
- Customer retention
Languages
Spanish
Native or Bilingual
Timeline
Insurance Sales Representative
State Farm
12.2021 - 12.2025
CDL Instructor
KICKERT SCHOOL BUS COMPANY
04.2020 - 11.2021
Retail Sales Associate
Khols Department Store
06.2018 - 01.2020
Bachelor of Science - Sales & Marketing Studies
University of Vermont