Hi, I’m
Crystal Whittecar
Kansas City,MO
Summary
- Dynamic professional with extensive experience at CVS Distribution Center, excelling in order accuracy and warehouse safety. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in inventory control and time management, consistently meeting tight deadlines while fostering a collaborative team environment.
- Professional in shop management, bringing valuable experience in overseeing operations and ensuring smooth processes. Known for fostering team collaboration and achieving consistent results, adapting to dynamic environments effectively. Skilled in inventory management and quality assurance, with reputation for reliability.
- Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
- Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
14
years of professional experience
Work History
CVS Distribution Center
Picker Packer
07.2024 - 04.2025
Job overview
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
Rocket Lawyer
CSR
08.2015 - 04.2024
Job overview
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Maverik Adventure's First Stop
Chashier
03.2014 - 06.2015
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Trampoline Parks LLC
Shop Lead
07.2011 - 06.2014
Job overview
- Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
- Resolved conflicts among staff members swiftly, maintaining a positive work environment conducive to high performance.
- Implemented efficient scheduling practices to optimize employee productivity and maintain appropriate staffing levels.
- Improved customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Supported company objectives through active participation in regional meetings presenting updates on store metrics and best practices.
- Checked incoming orders and organized new stock.
Education
Roy HighRoy
GED
University of PhoenixTempe, AZ
No Degree from Crime Seen Investigation
Skills
- Product packaging
- Order picking
- Warehouse safety
- Time management
- Motivated team player
- Call center experience
- Complaint handling
- Customer focus
- Microsoft outlook
- Relationship building
- Payment processing
- Data entry
- Scheduling
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Written and verbal communication
- Team collaboration
- Adaptability and flexibility
- Inventory control
- Quality assurance
Languages
English
Native or Bilingual
Timeline
Picker Packer
CVS Distribution Center
07.2024 - 04.2025
CSR
Rocket Lawyer
08.2015 - 04.2024
Chashier
Maverik Adventure's First Stop
03.2014 - 06.2015
Shop Lead
Trampoline Parks LLC
07.2011 - 06.2014
Roy High
GED
University of Phoenix
No Degree from Crime Seen Investigation
Similar Profiles
Nathaniel MirandaNathaniel Miranda
Machine Operator at CVS Distribution CenterMachine Operator at CVS Distribution Center
Cynthia FloresCynthia Flores
Order Selector at CVS Distribution CenterOrder Selector at CVS Distribution Center
Melissa MillerMelissa Miller
RX Lead at CVS Distribution CenterRX Lead at CVS Distribution Center
SUSANA RUALESSUSANA RUALES
Picker Packer at CVS Distribution CenterPicker Packer at CVS Distribution Center
Robin ThomasRobin Thomas
Legal Assistant at Waits & BrownleeLegal Assistant at Waits & Brownlee