CRYSTAL WIGFALL

• Operated production equipment and followed product and quality instructions, blueprints, and diagrams.
• Contributed to daily production goals by adhering to cycle time requirements.
• Followed plant safety and environmental policies and kept work areas clean and orderly.
• Performed inventory checks for accuracy and completeness while conducting component inspections to specification.
• Maintained charts, logbooks, and databases.
• Perform and maintain accurate finished goods traceability
• Escalate concerns for material, technical, and quality issues
• Made workstation adjustments, including tool and fixture changes, to facilitate product changeover.

Human Resource Point Leader

• Ensure workstation coverage for absenteeism
• Manage/track workshop vacation, overtime and LOW
• Oversaw completion of Associate Orientation Checklist to ensure new hires received necessary training.
• Reinforce escalation process for area
• Approve /Reject requests in the TAFW Calendar per policy
• Monitor Call-in database (daily)
• Print and post daily shift schedule

• Supported phone, social media, ratings, and other written channels for Procter & Gamble project.
• Provided regular guidance and mentorship to subordinate staff.
• Reviewed performance and quality standards to keep outcomes aligned with client expectations.
• Worked with Salesforce, Bazaarvoice, Sprinklr, Outlook, CMS, and Spectrum.
• Supported Alorica operations teams across customer care and service delivery workflows.
• Coached agents on call handling and quality standards to enhance client satisfaction and team proficiency.
• Tracked service levels, queue performance, and staffing coverage to ensure optimal daily operations.
• Reviewed reports and dashboards to monitor call volume and operational trends.
• Handled client escalations and service issues with clear communication.
• Applied Alorica policies, compliance requirements, and performance expectations.
• Led team meetings to align goals, updates, and process changes.
• Resolved customer complaints and issues in a timely manner.
• Investigated incidents that could disrupt business operations.
• Applied strategies to improve productivity and reduce costs across multiple teams.
• Monitored daily operations to keep work aligned with company policies and procedures.
• Analyzed customer feedback data to identify areas for operational improvement.
• Oversaw daily operations of team with over 10 employees while maintaining quality standards.

• Checked finished products against quality and customer specifications to maintain standards.
• Supported manufacturing operations to ensure smooth workflow in production environment.
• Trained co-workers and new staff on technical procedures to enhance team capabilities.
• Implemented 5S standards daily to maintain organized workspaces.
• Supervised four associates as shift technician.

• Coordinated scheduling for six assembly lines, maintaining smooth operations and minimizing downtime.
• Facilitated on-time shipment of goods to engine plants across the United States and overseas, ensuring timely delivery.
• Applied production process knowledge to enhance manufacturing and distribution flow, contributing to overall operational efficiency.
• Reduced raw material use in manufacturing processes to improve efficiency.
• Earned Oliver Wight certification for strong manufacturing and master scheduling compliance.

• Used CNC and manual equipment for roughing and finishing operations.
• Operated heavy-duty lathes, boring machines, mills, planers, shapers, and grinders.
• Monitored and maintained machines to enhance performance and reliability.
• Detected and diagnosed machining defects and equipment issues, ensuring adherence to tolerance standards.
• Followed safety protocols and safe work practices, contributing to a safer work environment.

• Developed pathology service accounts with physician offices and medical practices.
• Managed client relationships for Pathology Service Associates laboratory services.
• Contacted referral sources to establish partnerships and promote pathology testing solutions. to promote pathology testing solutions.
• Facilitated patient account setup through precise data entry and maintenance of billing systems, ensuring accuracy and compliance.
• Applied knowledge of 59 modifiers, CPT codes, BTC/Centricity, and ICD-9 coding to support billing processes and enhance accuracy.