Crystal Wilcox
Baton Rouge,LA
Summary
Administrative professional with background in optimizing office functions and improving organizational efficiency. With 30 years of experience in the Public Works Sewer Division, known for reliable support and adaptability in dynamic environments. Brings strong organizational skills and attention to detail, fostering effective team collaboration and goal achievement.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Administrative Specialist II
City of Baton Rouge/Parish of East Baton Rouge/Department of Public Works
04.2000 - 09.2024
- Developed new fully digital and electronic payroll processes and forms. The new process ensures less traveling time for employees, a more rapid completion of payroll, and ensures the availability of documents that can be accessed at anytime by approved personnel. Trained office and field personnel on submission and receipt of documents.
- Developed new fully digital and electronic Job Safety Analysis form, Inspector Cost Sheet and various other forms for field personnel in order to be interactive within their tablets and submittable on line.
- Developed and implemented new filing systems (paper & Digital) to ensure easy access to Personnel Files and Wastewater Operator Certification Information. Maintained spreadsheet of continuing education hours for Operators as well as all Personnel Files. Digital copies of files were kept separate from on line servers, but secured and available digitally for processing to HR as well as various other departments.
- Created informational door hangers and informational flyers for Solid Waste, Wastewater Collections, and Sewer Investigations sections to leave for residents. In English and Spanish.
- Preparation of reports, presentations, and correspondence related to payroll, budget, safety, staff allotments, chemicals, and office supplies.
- Reduced expenses by meeting with vendors and assisting in negotiating favorable contract pricing related to chemicals for sewer overflows, clean ups, and sewer maintenance line segments. Reviewed cost and cost effectiveness of products available. Gathered all relevant information and processed to supervisor over sewer clean up procedures for review and decisions.
- Maintained office supplies, chemicals and various other supply inventory by anticipating needs, placing orders when necessary, and verifying receipt of supplies. Requesting purchase orders, received invoices and checked for proper amount charges and processed for payments. Kept vendor files of all quotes and invoices to ensure accuracy. Maintained Excel spreadsheet of information I created to track total cost to date, as well as per vendor and price changes. Disputed incorrect invoices or charges. Tracked budget.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Responded to inquiries from internal staff members and external clients received via voicemail, text and emails in a timely manner related to sewer complaints, map information, payroll and HR information.
- Performed data entry tasks in the payroll system, verify all hours to gross were correct as well as accrual hours were calculated accurately while maintaining a high level of attention to detail.
- Assisted the Wastewater Manager and Assistant Manager in the process of requisitioning staff vacancies. Put together informational packets for the Interview Committee and assisted with the selection procedures.
- Collaborated closely with human resources personnel, assisted new employees by coordinating orientation sessions and ensuring timely processing of new hire paperwork, benefits administration, and employee record updates.
- Created visually appealing presentations using PowerPoint and various other programs, as needed for safety meetings, intern presentations, and other meetings as requested by WWC Manager and Assistant Manager.
- Worked closely with Department of Health and Hospitals, Operators Certification to ensure all Certified Wastewater Operators receive credit for hours and training, and that all and any paperwork for upcoming testing has been received. Processed travel information and scheduled out of town classes and testing. Yearly, print out renewal letters from DHH for our Operators licenses and processed payment request to our Financial office.
- Assisted Workforce Development Manager as well as Safety Officer with all information needed related to accidents, injuries and incidents investigations. Typed and processed disciplinary action certification letters, any correspondence needed and verified the fulfillment of all disciplinary action handed down.
- Assisted Manager and Assistant Manager with ensuring City Parish Guidelines and requirements as well as Parish Ordinances were followed for Hiring, Discipline, Time maintenance, employee termination, travel, training, and maintaining licenses required.
- Assisted staff with IT issues related to email, tablets, computer software and hardware. Apple ID access and VPN. Requested and ordered new computers as needed by personnel, making sure all hardware and software was included for our specific job functions.
Plumbers Helper
Bayou Maintenance
08.1999 - 07.2012
- Load all materials in the truck, double-checking the material sheet for each job and ensuring that all supplies are accounted for.
- Unload materials in proper locations around the jobsite, so the plumbers have ease of workflow.
- Speak knowledgeable and effectively to residents making sure all their concerns and questions are answered, prior, during and after the job. Processing professional invoices for jobs, taking deposits and payment information via Square point of sale invoices
- Assist plumber in obtaining sewer wye records, lot and block maps and locating all sewer lines.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures. Installed valves, hangers, supports, and flanges inside piping systems.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
Clerical Specialist II
City of Baton Rouge/Parish of East Baton Rouge/Department of Public Works
06.1994 - 01.2000
- Handled incoming calls and emails professionally for Pump Maintenance Supervisor and pump mechanics. Providing information on sewer issues, and cavities that residents had complaints about. Directing inquiries to the appropriate department or individuals when related to storm drain or street maintenance and various other departments, unrelated to Sewer.
- Maintained inventory of office supplies and placed orders as needed to ensure availability of supplies for all staff and management.
- Processed payroll for Field Pump Section. Ensuring all documents were correct and balanced.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
- Operated 2-way radio and tracked employees doing sewer inspection complaints as well Pump Station Inspections. Calling in sewer smoke testing to the fire department. Updating computer systems with findings of inspection results.
- Acted as a liaison between departments by facilitating effective communication channels through email updates or interdepartmental meetings
- Created spreadsheets for Pump Station log information. Assisted Pump Maintenance Supervisor with daily emails, memorandums, and discipline.
Education
No Degree - Environmental Studies
Unity Environmental University
New Gloucester, ME05-2028
Trade school - Business Computer Science
American School of Business
Shreveport, LA05.1993
High school diploma - undefined
Zachary High School
Zachary, LA05.1992
Skills
- Microsoft Word (25 years)
- Microsoft Excel (25 years)
- Microsoft Outlook(10 years)
- Microsoft Powerpoint (10 years)
- Adobe Acrobat Pro(10 years)
- Payroll (25 years)
- Human Resources (15 years)
- Typing (30 years)
- Travel arrangement scheduling (8 years)
- DHH Wastewater Operator Certifications (8 years)
Certification
- Certified Wastewater Collections II Operator
- Certified Wastewater Treatment I Operator
- Driver's License
Timeline
Administrative Specialist II
City of Baton Rouge/Parish of East Baton Rouge/Department of Public Works
04.2000 - 09.2024
Plumbers Helper
Bayou Maintenance
08.1999 - 07.2012
Clerical Specialist II
City of Baton Rouge/Parish of East Baton Rouge/Department of Public Works
06.1994 - 01.2000
High school diploma - undefined
Zachary High School
No Degree - Environmental Studies
Unity Environmental University
Trade school - Business Computer Science
American School of Business
Similar Profiles
Brandi RenfroBrandi Renfro
Paramedic at City Of Baton Rouge And East Baton Rouge Parish, LouisianaParamedic at City Of Baton Rouge And East Baton Rouge Parish, Louisiana
Mark LeBlancMark LeBlanc
Assistant Public Works Director at City Of Baton Rouge And East Baton Rouge Parish, LouisianaAssistant Public Works Director at City Of Baton Rouge And East Baton Rouge Parish, Louisiana
Mayci GloverMayci Glover
Clerical Office Assistant at City Of Baton Rouge And East Baton Rouge Parish, LouisianaClerical Office Assistant at City Of Baton Rouge And East Baton Rouge Parish, Louisiana
Kelli FajardoKelli Fajardo
Manager of Church Relations at Keep the Faith InitiativeManager of Church Relations at Keep the Faith Initiative
Sherita CigarSherita Cigar
Route Sales Associate at CINTAS, Professional Uniform and Facility ServicesRoute Sales Associate at CINTAS, Professional Uniform and Facility Services