Crystal Wildman
West Palm Beach,FL
Summary
Multitasking Veterinarian Assistant willing to work any shift and offering great work ethic with excellent job attendance. Committed to learning new tasks and considered highly motivated employee.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
Rood And Riddle Equine Hospital
01.2023 - Current
- Customer service
- Disinfection and maintenance protocols of kennels/stalls
- Vitals
- Observation of hospital patients
- Observance of hospital protocols
- Maintaining medical records
- Animal husbandry
- Basic housekeeping
- Assisting with procedures (X-ray, ultrasound, exams)
- Exercise patients
- Proficient in basic laboratory procedure
- Collection of urine and fecal
- Computer skills
- Familiar with animal terminology
- Behavior identification
- Familiar with animal and medical terminology
- Observed animals for signs of distress or illness.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Restrained animals for examination and treatment.
- Followed safety protocols for handling animals.
- Administered medications to animals in treatment and documented changes in condition.
- Maintained clean and safe animal living areas.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Customer Service/Dispatcher
Buckeye Plumbing
06.2019 - 03.2021
- Provided customers with information on products and services.
- Tracked and monitored vehicle performance and maintenance.
- Managed customer accounts and invoicing.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Developed and implemented customer service policies and procedures.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Scheduled and organized delivery routes.
- Utilized customer feedback to improve customer service.
- Communicated with customers to provide delivery updates and resolution.
- Assisted in resolving customer complaints and grievances.
Manager
Society of St Vincent de Paul Thrift
07.2015 - 01.2019
- Enforce store operational guidelines
- Supervise & Orientate volunteers and employees
- Promote mission & vision of the society
- Encourage team to meet sales goals
- Make sure all employees are working as a team and operations are running smoothly
- Schedule sale days and sales
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed and motivated employees to be productive and engaged in work.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved safety procedures to create safe working conditions for workers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly
Education
Certificate Vet - Vet Assisting
HCI College
West Palm Beach, FL05.2023
Cosmetology License - Cosmetology
Euphoria School of Beauty
West Palm Beach, FL07.2010
GED -
Palm Beach Lakes High School
West Palm Beach, FL09.2003
Skills
- Patient Bathing
- Restraint Techniques
- Education Materials
- File and Records Management
- Problem Identification
- Veterinary Standards and Procedures
- Fecal, Urine and Blood Testing
- Patient Discharges
- Basic Animal Care
- Medical Charting
- High-Pressure Environments
- Reception Area Maintenance
- Client Satisfaction
- Preventive Medicine
- Patient Care Plan
- Cleaning and Sanitizing
- Animal Restraining
- Patient Care Monitoring
- Medication Administration
- Daily Logs
- Laundry Duties
- Blood Sample Collection
- Sterilize Instruments
- Towel Folding
- Gowning and Gloving Procedures
- Animal husbandry
Timeline
Veterinary Assistant
Rood And Riddle Equine Hospital
01.2023 - Current
Customer Service/Dispatcher
Buckeye Plumbing
06.2019 - 03.2021
Manager
Society of St Vincent de Paul Thrift
07.2015 - 01.2019
Certificate Vet - Vet Assisting
HCI College
Cosmetology License - Cosmetology
Euphoria School of Beauty
GED -
Palm Beach Lakes High School
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