Crystal Wilkinson

• Provided leadership, insight, and monitoring to newly hired employees to supply knowledge of various company protocols.
• Recruited and hired workers, in addition to supervising and monitoring daily performance of all staff.
• Met with staff and clients to ensure the needs of the emergency shelter were being met.
• Communicated regularly with program and executive director to ensure strategic alignment.
• Exhibited strong problem-solving skills by resolving issues efficiently.
• Maintained updated knowledge through continuing education and advanced training. (TAASA, TCFV, TIC, etc.)
• Managed inventory and supplies to ensure materials were available when needed.
• Met with clients and children once weekly to conduct case management.
• Developed professional relationships with vendors and members of the community.

• Answer incoming hotline calls to assess the current needs of the caller.
• Conduct intake on new clients entering the emergency shelter to receive services.
• Monitor clients and children residing at the shelter to ensure that compliance with shelter rules is being followed properly.
• Transport clients to and from appointments, job interviews, etc.
• Complete all necessary paperwork, including, but not limited to:

Incident/Accident reports, Shelter Log, Progress Notes, Census, Infractions, etc.

• Supervised clients to ensure compliance of house rules.
• Administer urinalysis drug testing when necessary.
• Transport clients to and from meetings.
• Complete all required documentation, including but not limited to:

Progress notes, population log, house inspection, change of census, room assignment, etc.

• Established standards for cleanliness, hygiene, and orderliness throughout the house.