Crystal Williams
Monroe,LA
Summary
Professional offering 19+ years achieving success in banking operations. Intake collateral documents, endorser, training employees, and recognized for productivity and efficiency in task completion. Excel in communication, problem-solving, and leadership to drive team success. Committed to delivering high-quality results in fast-paced environments. Known for excellent attention to detail and great work ethic.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Operational Sr. Specialist I
JPMorgan Chase
Monroe, LA
06.2009 - Current
- Support Correspondent and Prefund loans from external lenders.
- Managed note endorsements, file labeling, warehousing, and document tracking, across multiple internal banking systems.
- Assisted Leadership with onboarding, cross-training, and workload support to maintain operational efficiency.
- Contributed to team success by maintaining strong productivity standards and supporting departmental goals.
- Implemented process improvements to streamline workflow and reduce operational delays.
- Developed training materials for new staff members regarding relevant topics.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Computer Information Systems
University of La At Monroe
Monroe, LA 08.1999 - 08.2001
Skills
- Process improvement
- Problem solving
- Attention to detail
- Decision making
- Process documentation
- Quality assurance
- Note endorsements
- Loan processing
- Mortgage operations
- Cross training
Technical Skills
Micro Office Suite (Word, Excel, Outlook, PowerPoint) Epic 2.0• IVAULT• CREST• ENCOMPASS• CLM• ECAST• EIV •LTDM Check Tracking
Accomplishments
- Recognized by leadership for reliability, flexibility, and willingness to support operational needs beyond assigned duties.
- Trusted resource for employee training, workflow support, and team collaboration.
- Multiple recipient of 5 Key Recognition Awards for Excellence and Teamwork.
References
References available upon request.
Timeline
Operational Sr. Specialist I
JPMorgan Chase
06.2009 - Current
Computer Information Systems
University of La At Monroe
08.1999 - 08.2001