CRYSTAL WILLIAMS
Abingdon,VA
Summary
Accomplished and multifaceted management professional with a wealth of experience. Demonstrated track record in forming strong relationships and earning trust from individuals across diverse backgrounds. Skilled in team leadership, strategic operations, and planning.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Nutritional Food Service Supervisor
James H. Quillen VA Medical Center
03.2021 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established and managed team schedules and shift assignments.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Reviewed and approved employee schedules and timesheets.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supervised food presentation and plating to enhance visual appeal.
FOH Director
Bristol Regional Medical Center
01.2019 - 01.2021
- Regional Retail Marketing Coordinator
- Assisted with Retail Marketing of Rotating Brands throughout system
- Implementation Monthly Marketing
- Managed operational strategies for motivation to boost sales and ensure efficiency
- Restructured plan-o-gram with vendors for region
- Determine and set basic KPIs
- Oversee sales, financial reports, back of house POS system
- Managed FOH P&L account
- Managed staffing schedule
- New account opening support
- Purchase Ordering for units
- Assist with weekly inventory
- Managed Monthly Promotions
- Restructure of Patient Services at Bristol Regional
- Implementation of My Dining, dining service program
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Food Service Director
Woodridge Healthcare
01.2017 - 01.2019
- Direct and supervise all dietary functions and personnel
- Restructure of Patient Services at Woodridge
- Manage monthly expenditures
- Managed P&L account
- Oversee Retail Marketing of Rotating Brands throughout region
- Implementation of Patient structure at Woodridge
- Implementation of On the Go program at Woodridge
- Re-evaluated staffing timelines to improve efficiency and performance
- Mentee for Regional Retail Marketing Coordinator
- Restructure of Outpatient Patient admissions at Franklin Woods Hospital
- Safety Coordinator for unit
- Purchase ordering at unit
- Manage Inventory
- Implementation of Retail Payroll Deduct at Woodridge
Marketing - Office Coordinator
Johnston Memorial Hospital
01.1999 - 01.2017
- Implementation of Emergency Room stats for Johnston Memorial
- Restructure of patient admissions at Johnston Memorial
- Implementation Monthly Marketing
- Oversee sales, financial reports, back of house POS system
- Managed staffing schedule
- Norton opening account support lead
- Purchase Ordering for units
- Assist with weekly inventory
- Managed Monthly Promotions
- Assist in vendor relationship management
- Maintain files and records with effective filing systems
- Monitor office expenditures and handle all office contracts
Education
Sociology -
VA Tech University
Christiansburg, VAFood & Nutrition -
University of Florida
Skills
- Behavioral De-escalation
- Budgeting
- Customer service-oriented
- Organization
- Effective Leader
- Staff Supervision
- Employee Scheduling
- Customer Service
- Performance Evaluations
- Food Safety
- Kitchen Staff Supervision
- Work Schedule Creation
- ServSafe Food Manager
- Regulatory Compliance
Certification
- Servsafe Manager Certification
- CDM Certification
Timeline
Nutritional Food Service Supervisor
James H. Quillen VA Medical Center
03.2021 - Current
FOH Director
Bristol Regional Medical Center
01.2019 - 01.2021
Food Service Director
Woodridge Healthcare
01.2017 - 01.2019
Marketing - Office Coordinator
Johnston Memorial Hospital
01.1999 - 01.2017
Food & Nutrition -
University of Florida
- Servsafe Manager Certification
- CDM Certification
Sociology -
VA Tech University
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