Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Williams

Turrell,AR

Summary

Dynamic Front Desk Agent with a proven track record at Marriott, excelling in customer service and problem-solving. Recognized for optimizing check-in processes, enhancing guest satisfaction, and effectively managing cash handling. Committed to delivering exceptional hospitality experiences while demonstrating strong time management skills in fast-paced environments.

Overview

24
24
years of professional experience

Work History

Front Desk Agent

Marriott Fairfield Inn & Suites
06.2025 - Current

Providing guest assistance, optimizing check-in and check-out efficiency, guaranteeing problem-free experience and contentment during stay.

Front Desk Agent

Marriott Courtyard Hotel
12.2024 - 01.2025

Checked guests in and out efficiently to ensure smooth operations.

Ensured guest comfort and satisfaction through attentive service.

Front Desk Agent

Southland Casino Hotel
07.2022 - 12.2024

Managed check-in and check-out operations for seamless guest experiences.

Ensured continuous guest satisfaction during stays by addressing needs promptly.

Customer Service Cashier

Pilot Travel Centers
06.2017 - 11.2021

Warehouse Lead

William Sonoma
08.2018 - 05.2021
  • Conducted inventory counts and audits to identify and resolve record discrepancies.
  • Processed invoices and order forms to confirm transactions for shipped and received goods.
  • Completed mathematical calculations to verify weights and dimensions of shipments.
  • Packaged, secured, labeled, and applied postage to materials for shipment preparation.
  • Sorted and delivered materials to various work areas and personnel.
  • Verified orders by comparing packaged items with shipping documents.
  • Rejected damaged items, recorded shortages, and coordinated with shippers for resolution.
  • Processed necessary paperwork to expedite handling of shipped and received items.

Warehouse Associate

Medtronic
03.2015 - 07.2018
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Material Handler

Denso Manufacturing
04.2016 - 12.2017

Customer Service Representative

AT&T
01.2013 - 03.2015
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Simplified order picking process with proper labeling and storage of products, reducing search time for items during fulfillment.
  • Expedited urgent orders with prioritized packing and shipping procedures, ensuring timely delivery to customers in need.
  • Coordinated with other departments to resolve issues related to inventory discrepancies or misshipments effectively.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Received incoming shipments, compared contents against associated records and transmitted

Warehouse Clerk

Jabil Circuit
10.2010 - 12.2012

Warehouse Clerk

Hersheys
06.2006 - 09.2009
  • Processed incoming shipments by scanning boxes and envelopes to update system records.
  • Ensured compliance with regulations by handling hazardous materials per established guidelines.
  • Streamlined shipping and receiving processes to enhance workflow efficiency.
  • Maintained accurate documentation and records to minimize processing errors.

Machine Operator

GlaxoSmithKline Pharmaceuticals
12.2006 - 07.2007
  • Operated machines with precision, producing quality products according to specifications.
  • Configured and adjusted equipment for optimal daily operation.
  • Ensured compliance with company policies and OSHA safety regulations.
  • Trained new employees on machine operation, emphasizing adherence to safety standards.
  • Managed loading of raw materials and unloading of finished products to maintain workflow.
  • Demonstrated adaptability by quickly mastering operation of new machinery and processes.
  • Set up and operated machinery to deliver exceptional industrial products.

Daycare Worker

Precious Faces
05.2003 - 08.2006
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Meticulously sanitized toys and play equipment.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.

Warehouse Lead

Sharp Electronics
08.2001 - 04.2006
  • > Trained employees on equipment operation and safety protocols, ensuring compliance and efficiency.
  • > Managed a warehouse team, delegating tasks to optimize workflow and productivity.
  • > Supervised daily operations of warehouse, overseeing shipments, returns, and transfers.
  • > Executed instructions for product movement and shipping with precision.
  • > Conducted training sessions on equipment usage and safety standards for staff.
  • > Led a team of warehouse personnel, strategically assigning tasks to enhance efficiency.
  • > Oversaw all aspects of day-to-day warehouse operations, including shipments and returns.
  • > Precisely executed verbal and written guidelines for product handling and dispatch.
  • > Facilitated employee training on operational equipment and adherence to safety measures.
  • > Directed a team in task delegation to streamline warehouse workflow.
  • > Managed comprehensive warehouse functions, including freight handling and returns processing.
  • > Accurately followed directives for effective product movement and shipment.

Warehouse Clerk

Technicolor
05.2001 - 08.2001
  • Kept warehouse up to safety and health regulations at all times.
  • Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
  • Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
  • Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
  • Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
  • Improved efficiency with quick and accurate loading of boxes.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
  • Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
  • Checked packages and merchandise for damage and notified vendors.
  • Optimized space utilization within the warehouse through strategic reorganization of products based on size, weight, and demand patterns.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.

Education

Associate of Applied Science - Child Development Management Administration

Mid South Comm College
West Memphis, AR

Basics

Turrell High School
Turrell, AR
05.1998

Skills

  • Customer service and guest services
  • Problem solving
  • Cash handling
  • Hospitality management
  • Time management

Timeline

Front Desk Agent

Marriott Fairfield Inn & Suites
06.2025 - Current

Front Desk Agent

Marriott Courtyard Hotel
12.2024 - 01.2025

Front Desk Agent

Southland Casino Hotel
07.2022 - 12.2024

Warehouse Lead

William Sonoma
08.2018 - 05.2021

Customer Service Cashier

Pilot Travel Centers
06.2017 - 11.2021

Material Handler

Denso Manufacturing
04.2016 - 12.2017

Warehouse Associate

Medtronic
03.2015 - 07.2018

Customer Service Representative

AT&T
01.2013 - 03.2015

Warehouse Clerk

Jabil Circuit
10.2010 - 12.2012

Machine Operator

GlaxoSmithKline Pharmaceuticals
12.2006 - 07.2007

Warehouse Clerk

Hersheys
06.2006 - 09.2009

Daycare Worker

Precious Faces
05.2003 - 08.2006

Warehouse Lead

Sharp Electronics
08.2001 - 04.2006

Warehouse Clerk

Technicolor
05.2001 - 08.2001

Associate of Applied Science - Child Development Management Administration

Mid South Comm College

Basics

Turrell High School
Crystal Williams