Jeremy Williams
Lenoir,NC
Summary
Dynamic Senior Service Technician with extensive experience at Herron Heating & Cooling, excelling in advanced diagnostics and field service. Proven track record of enhancing customer satisfaction through efficient problem resolution and strong vendor relationships. Skilled in HVAC systems and committed to continuous professional development, fostering trust and loyalty among clients.
Overview
19
19
years of professional experience
Work History
Senior Service Technician
Herron Heating & Cooling
04.2023 - Current
- Stayed current on industry trends and technological advancements through continuous professional development efforts.
- Established strong relationships with vendors to ensure access to quality replacement parts at competitive prices.
- Prioritized workload efficiently by assessing urgency levels associated with each call, resulting in an improved response time for critical issues.
- Applied knowledge of various manufacturers'' equipment in order to provide accurate diagnoses and effective solutions tailored to specific devices.
- Increased client trust by providing accurate quotes for services rendered based on diagnostic findings while remaining transparent about potential additional costs.
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
- Maintained detailed records of all service activities, enabling accurate tracking of equipment history and warranty information.
Service Manager
Triangle Contractors
02.2020 - 04.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Lead Installer/Service Technician
Morris Heating & Cooling
11.2015 - 02.2020
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
Installation Technician/Service Technician
Triangle Contractors
11.2006 - 04.2013
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Followed all company guidelines regarding safety procedures when out in field.
- Established and maintained effective working relationships with vendors and contractors to support operations.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
Education
High School Diploma -
Freedom High School
Morganton, NC05-2006
No Degree -
ESCO Institution Universal EPA
08-2011
Skills
- Machine operation
- Remote support
- Advanced diagnostics
- Precision measuring
- Industrial equipment
- Network configuration
- Field service
- Electrical systems
- Facility management
- System installation
- Performance testing
- HVAC systems
Timeline
Senior Service Technician
Herron Heating & Cooling
04.2023 - Current
Service Manager
Triangle Contractors
02.2020 - 04.2023
Lead Installer/Service Technician
Morris Heating & Cooling
11.2015 - 02.2020
Installation Technician/Service Technician
Triangle Contractors
11.2006 - 04.2013
High School Diploma -
Freedom High School
No Degree -
ESCO Institution Universal EPA
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