Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Willis

Linwood,NC

Summary

Highly motivated and reliable professional with over 15 years of experience in warehouse operations and 10 years in customer service. Demonstrating an energetic approach, consistently delivering exceptional results while maintaining a strong commitment to efficiency and accuracy. Boasting a proven track record of effectively managing inventory, coordinating shipments, and ensuring customer satisfaction. Adept at multitasking in fast-paced environments. Committed to providing outstanding service, striving to exceed expectations, and contributing to the overall success of the organization.

Overview

25
25
years of professional experience

Work History

FC Associate

Amazon Warehouse
04.2017 - Current
  • Effectively drive work flow in daily production goals, proficiently perform DEA duties as well as re-slam and problem solve, proficiently use the following to manage workflow: Vista, Outbound dock management, Yard management, Foresight, perform TDR duties, perform CPT Chaser, perform Loader duties, perform BOD & Non Con duties, perform Sort Line duties, perform Cell Lead duties, perform Waterspider duties, Consistently met as well as exceed Ship Dock expectations, PIT trained 4 yrs experience, drive OP, met and exceed all Pick expectations, Pack trained, met and exceeded all Pack expectations, Inbound trained as well as doing Inventory Count Quality Assurance (ICQA)

Co-Brand Customer Service Specialist

Alliance Data
05.2013 - 05.2017
  • Help customers resolve any billing issues, always attentive to the needs of the customer, up sell different products based off the eligibility of the customer account, updating and documenting account information and records following established guidelines for compliance, identify reasons for referrals and authorize or decline purchases while interpreting customer financial profiles

Customer Service Representative

JCPenney Outlet Catalog Service
02.2012 - 05.2013
  • Help to guide customers to place their orders over the phone or online, assist with research to track customer orders, promoted months specials and care plans that are offered with furniture and jewelry

Merchandise Handler

DSW-Designer Shoe Warehouse
07.2010 - 02.2012
  • Data entry for shoes and accessories, cycle counts with use of an RF scanner, scanned merchandise and make sure product got to its proper location to be shipped

Customer Service Representative

Safelite AutoGlass
11.2009 - 07.2010
  • Schedule appointments for clients with damage to repair auto glass, upsell products auto glass sales

Assistant Manager

KFC
04.1999 - 11.2009
  • Hiring and training of crew, handled scheduling and overseen a crew of 15, handled nightly count of inventory and food cost, insurance product ordered for next shipment, assisted with store promotions and cash control, ensured a safe environment for the employees and customers

Education

Medical Billing and Coding -

Everest Institute
Gahanna, OH

General Studies -

Marion-Franklin High School
Columbus, OH
06.1999

Skills

  • Communication skills
  • Leadership
  • Microsoft excel
  • Customer service
  • Time management
  • Microsoft word
  • Restaurant experience
  • Food service

Timeline

FC Associate

Amazon Warehouse
04.2017 - Current

Co-Brand Customer Service Specialist

Alliance Data
05.2013 - 05.2017

Customer Service Representative

JCPenney Outlet Catalog Service
02.2012 - 05.2013

Merchandise Handler

DSW-Designer Shoe Warehouse
07.2010 - 02.2012

Customer Service Representative

Safelite AutoGlass
11.2009 - 07.2010

Assistant Manager

KFC
04.1999 - 11.2009

Medical Billing and Coding -

Everest Institute

General Studies -

Marion-Franklin High School

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Crystal Willis