Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Wilson

Zachary,LA

Summary

Quality-driven Compliance Analyst familiar with tracking, documentation and reporting requirements. Assesses work, materials and procedures and recommends adjustments to maintain compliance. Over 12 years of experience and motivated, energetic mindset.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Manager

Veyo Transportation
05.2020 - 12.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Mitigated business risks by working closely with staff members and assessing performance.

Compliance Analyst

Blue Cross Blue Shield Of Louisiana
12.2022 - Current
  • Reviewed audit and monitoring reports related to consumer and client activities.
  • Prepared documentation and records for upcoming audits and inspections.
  • Stayed current with latest changes to applicable regulatory standards and company procedures.
  • Assisted investigation and risk management teams with fraud investigations and risk identification.
  • Updated Tableau spreadsheets with latest data to enhance strategic planning.
  • Developed improvement and corrective action plans to bring operations in line with requirements. Increased finish product reviews by 80%
  • Helped create training programs to handle system-wide issues and maintain compliance.
  • Wrote, reviewed and interpreted contract documents.

Food Safety Manager

Food4Thoughtconsulting
10.2019 - Current
  • Mandated compliance to regulatory, customer and corporate standards and led and participated in food safety audits.
  • Adapted to shifting priorities and aligned food safety activities to meet organizational goals.
  • Created safe and healthy work environment throughout plant, adhered to safety policies and procedures and drove safe work behaviors in leadership and front line staff.
  • Cultivated and maintained customer-focused mindset that acknowledged importance and value of food safety for customers.
  • Performed regular inspections of production lines to guarantee sanitary environment.
  • Demonstrated knowledge of industry best practices regarding labeling and packaging.
  • Communicated and negotiated with ingredient suppliers and vendors to order new ingredients.
  • Tested new, alternative raw materials through analysis, sourcing and trials.
  • Self-motivated, with an strong sense of personal responsibility.
  • Performed research on latest technologies and current markets to develop new product concepts, successfully developing over 50 new products

Risk Manager

Picadilly Cafeteria
03.2015 - 02.2016
  • Employed strong program management skills to successfully define and manage ongoing initiatives designed to control food safety risks.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Handled all claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
  • Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.
  • Instituted regular safety inspections and hazards management strategies to keep operations compliant.

QHSE Manager

Sodexo Remote Sites
05.2012 - 03.2015
  • Conducted job safety analysis and personal protective equipment analysis to identify hazards for elimination and select proper safety equipment to protect employees from hazards of job.
  • Delivered and coordinated health and safety training for 100+ employees, educating on workplace regulations, policies and procedures.
  • Delivered and coordinated health and safety training for 100+ employees, educating on workplace regulations, policies and procedures.
  • Planned, implemented and evaluated safety goals and objectives for entire Food Service facility.
  • Directed post-accident investigations and prepared reports to identify possible accident causes and hazards.
  • Identified opportunities to remove hazards from workplace and developed programs and processes to mitigate Food area workplace hazards.
  • Trained staff and contractors on company procedures and OSHA and EPA requirements such as blood borne pathogens, respiratory protection and waste management.
  • Determined nature of code violations and issued written notices of violation.

QC Manager

Chiquita Brands
05.2009 - 05.2012
  • Oversaw department of 20 by supervising daily operations, providing technical support and coordinating personnel.
  • Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
  • Documented inspection results by completing logs.
  • Maintained knowledge of institutional policies and HACCP compliance regulations and communicated any developments and consequent changes in procedure to personnel.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Monitored over 5 construction projects in 2 and complied with specifications and regulations.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Improved quality processes for increased efficiency and effectiveness.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.

Education

Bachelor of Science - Food And Nutrition

Southern University And A & M College
Baton Rouge, LA
05.2008

Skills

  • PowerPoint Presentations
  • Compliance Protocols
  • Certification and Accreditation
  • Microsoft Windows
  • OSHA Regulations
  • Compliance Reporting
  • Corrective Action Plans
  • Operations Analysis
  • Microsoft Excel
  • Project Requirements
  • Word Processing Software
  • Quality Control Analysis
  • Project Management
  • Regulatory Understanding
  • Microsoft Office
  • Audit Monitoring
  • Food Safety and Sanitation
  • Hazard Analysis and Critical Control Points (HACCP)
  • Compliance Requirements
  • Hospitality Management
  • Training and Development
  • Kitchen Oversight
  • Liquor Law Compliance
  • Food Allergies

Certification

  • CSP - Certified Safety Professional
  • CHHM - Certified Hazardous Materials Manager
  • Certified HACCP Manager

Timeline

Compliance Analyst

Blue Cross Blue Shield Of Louisiana
12.2022 - Current

Operations Manager

Veyo Transportation
05.2020 - 12.2023

Food Safety Manager

Food4Thoughtconsulting
10.2019 - Current

Risk Manager

Picadilly Cafeteria
03.2015 - 02.2016

QHSE Manager

Sodexo Remote Sites
05.2012 - 03.2015

QC Manager

Chiquita Brands
05.2009 - 05.2012

Bachelor of Science - Food And Nutrition

Southern University And A & M College

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Crystal Wilson