Summary
Overview
Work History
Education
Skills
References
Timeline
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Crystal Wilson

California,MD

Summary

Resourceful business assistant adept at keeping office operations smooth and efficient. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Brings background in clinical settings over 8 years to handle patient needs. Authorized to work in the US for any employer.

Overview

8
8
years of professional experience

Work History

Patient Care Coordinator

Tidewater Dental of Solomons
02.2020 - Current
  • Answered and managed incoming calls and emails
  • Protected patients by sterilizing instruments and equipment between every consultation.Verified, updated and entered patient information into system
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment
  • Arranged documents for insurance claims
  • Instructed patients on postoperative care to protect dental work and promote healing
  • Collected payments from patients and arranged payment schedules
  • Maintained master calendar and scheduled new appointments based on provider availability
  • Educated patients on treatment procedures and post-procedure home care
  • Scheduled cleanings and dental appointments for patients using dentrix
  • Gathered medical information, dental health history and vitals from patients.

Business Office Assistant

Heartland Dental - Neibauer Dental Care
10.2015 - 02.2020
  • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
  • Responded to inquiries from callers seeking information.
  • Developed correspondence letters, memos, and emails.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Engaged with customers to build business relationships.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Insurance verification for all patients.

Education

High School Diploma -

Leonardtown High School
Leonardtown, MD

Skills

  • Punctual and Hardworking
  • Medical Filing
  • Patient Registration
  • Financial Recordkeeping
  • Good written and verbal communications skills
  • Good organizational skills and ability to multitask
  • Good Interpersonal skills

References

  • Stephanie Bean 443-624-6566 Senior office manager
  • Debbie Browning 240-888-5568 Registered dental hygienist
  • Aimee Wells 443-623-1371 Patient care coordinator

Timeline

Patient Care Coordinator

Tidewater Dental of Solomons
02.2020 - Current

Business Office Assistant

Heartland Dental - Neibauer Dental Care
10.2015 - 02.2020

High School Diploma -

Leonardtown High School

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Crystal Wilson