Crystal Wilson

Schedules meeting and events for our team

Checks and corrects team's work plan each morning

Enters downtime and breaks into Harmony

Review and send audits out to employees

Meets with any employee with an audit score below 85% to review their audits.

Attend meetings and provides feedback for new processes.

Process projects as they are assigned daily

Completes observations for low performing employees. Provides feedback to the supervisor.

Helped in the development of the PAR process and SOP

Submits adjustment request for indigent and sliding fees to specops.

Meets with employees to provide tips and tools to increase their production and quality.

Processed refunds and adjustments received from email request to the special operations department.

Answered call from internal and external customers

Helped in the transitioning of EGL and Accupath employees to Labcorp billing.

Helped in creating the process of correcting the incorrect patient demographics.

Made calls to insurance companies for clarification of billing