Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Job Announcement
Job Announcement
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Crystal Wilson

Wichita,United States

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

PSA Clinical Affiliations Coordinator

Robert J. Dole VAMC
11.2010 - Current
  • Coached employees through day-to-day work and complex problems.
  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Gathered and organized materials to support operations.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Communicates, establishes processes, and ensures compliance with VHA Directive 1400.05 and related Standard Operating Procedures (SOPs).
  • Administer tasks and procedures required between the VA and the affiliate including establishing DAs and validating multiple data sources.
  • Evaluates programs and processes for discrepancies to determine efficient and compliant HPE program operations and use of OAA resources.
  • Utilizes knowledge and experience in health care delivery systems to oversee and manage disbursement procedures and processes.
  • Manages special purpose academic fund from OAA and HPT reimbursement processes with affiliates; synthesizes data, trends, opportunities, etc. for presentation to facility leadership, OAA, or academic organizations using graphs, flowcharts, and other techniques.
  • Completes and reviews monthly educational activity record (EAR) consolidation and calculations to ensure accurate educational activity reimbursement.
  • Informs and advises HPE management and the OAA program office directly in analyzing and evaluating programs and leading complex processes across HPE programs and affiliates.
  • Extracts, analyzes, and organizes data from multiple sources to create reports for ongoing monitoring of resources, OAA reports, or special projects.
  • Maintains awareness of new policies related to budget, personnel, and procurement to provide analysis, training and recommendations to enhance HPE operations.
  • Missions, organizations, programs, and requirements of health care delivery systems
  • Regulations and standards of various regulatory and credentialing groups
  • Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
  • Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements
  • Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Coordinated with human resources department to handle personnel databases.
  • Collected and analyzed business data from various departments to prepare reports and presentations for management.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Knowledge and skills in applying analytical and evaluative techniques to identification, consideration, and resolution of issues or problems of a procedural or factual nature related to HPE.
  • Knowledge of theory and principles of management and organization, including administrative practices and procedures common to organizations, such as those pertaining to areas of responsibility, channels of communication, delegation of authority, routing of correspondence, filing systems, and storage of files and records for the HPEO.
  • Utilizes qualitative and quantitative analytical data mining methods for assessment and improvement of business processes and complex automated support systems used for HR, personnel security, mandatory training, IT, electronic medical records, and others to maintain metrics and identify opportunities for improvement.
  • Assigns specific HPE office (HPEO) projects in terms of issues, organizations, functions, or work processes to be studied and sets deadlines for completing work.
  • Plans, coordinates, and carries out successive steps in fact-finding and analysis of issues necessary to complete each phase of assigned HPEO projects
  • Complete work products such as evaluation reports and staff studies, are also reviewed for consistency of facts and figures, choice of appropriate
    analytical methods, and practicality of recommendations.
  • Informs management with authoritative analyses, policy guidance and opinions regarding HPT appointment and on and off-boarding processes as it relates to HPE programs.
  • Analyzes on and off boarding process for efficacy and efficiency, and its alignment with local and national policy and standardized operating procedures (SOPs) to enhance efficiency of processes and HPT training experience as it effects the reputation of VA and its ability to maintain and expand the clinical workforce of VA and nation through recruitment and retention of highly qualified HPTs
  • Enact process changes with OAA, affiliate staff, facility
    leadership, clinical and administrative service lines by implementing SOPs, developing and administering training programs, and advising on HPE regulations.
  • Troubleshoot problems, make recommendations, provide subsequent evaluations and participate in future planning for HPE programs within a complex health care system, which includes employees, senior facility management, academic affiliates,
    and HPTs.
  • Coordinates across clinical and administrative service lines at both facility and Veterans Services Integrated Network (VISN) levels for process improvements to the on and off boarding processes of HPTs
  • Broad perspective and comprehensive understanding of health care system administration and HPE programs is required to achieve OAA policy compliance and maximize utilization of resources.
  • In-depth knowledge of VHA, VISN and facility
    clinical and administrative operations, VA, VHA, OAA policy, national databases, and analytical techniques for systems used by HR, personnel security, IT, and mandatory training.
  • Analyzes and synthesizes data from diverse data systems and sources to cross check, validate and present accurate and relevant information.
  • Produces policy documents to provide authoritative responses to inquiries, develop reports and display information in a variety of formats tailored to the applicable audience (OAA program office, facility leadership, or academic affiliates).
  • Monitors and manages the onboarding and off-boarding activities of HPTs to ensure each individual HPT is qualified to train at VA, meeting the requirements of the affiliate training program and requirements for federal employment
  • Facilitates and validates information for the TQCVL and expedites approval process from the DEO through the VA Facility Director and verifies information prior to any HPT’s appointment.
  • Trains and guides affiliate staff in completion of the TQCVL including navigation of multiple data sources such as National Practitioner Data Bank (NPDB), List of Excluded Individuals and Entities (LEIE), and Selective Service System
  • Maintains various VA and local databases that consist of information related to HPT records, training, security background, academic programs, VA transfers, pharmacy prescribing authorization and licensure.
  • Administers functions to expedite and coordinates full spectrum of on- and off boarding services including, but not limited to PIV sponsor, fingerprinting, TMS account creation and management, electronic medical record access and IT network account creation.
  • Troubleshoots individual problems, analyzes systems issues, to develop and present solutions for program and system efficiency.
  • Serve on focus groups, integrated project teams and attend meetings related to VHA policy and processes, academic affiliations, clinical training, mandatory training, Cerner transition, and HPT processing.
  • Directs, organizes, and coordinates administrative programs and information such as HR, personnel security, Office of Information Technology (OIT), and for mandatory training which support the in-processing of HPTs.
  • Exercises initiative and collaborates across an inter-professional team of personnel and prioritizes complex and competing priorities.
  • Informs VA Office of Security and Preparedness, Human Resource Administration, OIT, Office of Electronic Health Record Modernization (OEHRM) and others involved in processes that affect or influence the outcome of HPT programs.
  • Recommends, implements and leads process improvements for effective organizational process changes and HPE Office operations.
  • Produces data and reports and translates data into meaningful management information such as number of HPTs processed by program, issues encountered, and annual OAA reporting. Facility reports directly effect OAA strategic plans and funding
    mechanisms.
  • Provides training and materials or other tools for education leaders, clinical supervisory staff, and academic affiliates for management of HPT programs.
  • Utilizes information from the OAA annual Trainee Satisfaction Survey and other feedback mechanisms to monitor HPT satisfaction to enhance and increase efficiency of HPE program operations.
  • Synthesizes data including collection from various electronic resources to include but not limited to: OAA databases, HPT program codes and pay data reporting and retrieval, TMS Administration, Microsoft Identity Manager Account Management and Reporting, OIT IT provisioning request and reporting (YourIT Service Now), VA Financial Service Center Payroll Operations Data request including IPPS and TDY Travel, HR Smart Manager Self Service system entry, Access Identity Management Onboarding/Offboarding System, Electronic Permission Access System (ePAS) and NARS request, and VA Electronic Health Record data.
  • Advises HPE management and OAA’s informed decision-making processes with research, collection, compilation, analysis, presentation, and management of data and HPE program information.

Assistant Manager- Nursing

Wichita Clinic
09.2008 - 11.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Managed and motivated employees to be productive and engaged in work.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
  • Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
  • Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
  • Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Synthesizes data including collection from various electronic resources to include but not limited to: program codes and pay data reporting and retrieval, Education Administration, Microsoft Identity Manager Account Management and Reporting, provisioning request and reporting, Financial Service Center Payroll Operations Data request.
  • Onboarding/Offboarding System, Electronic Permission Access System and NARS request, and Electronic Health Record data.
  • Advised management and informed decision-making processes with research, collection, compilation, analysis, presentation, and management of data and program information
  • Conducted special projects related to performance/process improvement to include
    rapid improvement events and new/revised policy or program changes
  • Utilized qualitative and quantitative techniques to measure utilization, efficiency, and productivity of nursing and patient care programs
  • Prepared data and information for executive-level briefings, decision or white papers, reports and other documents used for official reporting, communications or publication by the facility
  • Managed and maintained electronic files in accordance with Records Control Schedule and Federal Information Security Management Act requirements.
  • Researches, develops, and communicates with stakeholders to implement policies, procedures, and institutional controls critical accreditation.
  • Facilitated performance measure goals by developing studies and evaluations for suspense items, accreditation standards, needs assessments/surveys, white papers, academic presentations, and grant proposals
  • Administered tasks and procedures required between Wichita Clinic and affiliates including establishing DAs and validating multiple data sources.
  • Evaluated programs and processes for discrepancies to determine efficient and compliance.
  • Utilized knowledge and experience in health care delivery systems to oversee and manage disbursement procedures and processes.
  • Managed special purpose academic fund with affiliates; synthesizes data, trends, opportunities, etc. for presentation to facility leadership or academic organizations using graphs, flowcharts, and other techniques.
  • Completes and reviews monthly educational activity record consolidation and calculations to ensure accurate educational activity reimbursement.
  • Informed and advised management and affiliate program office directly in analyzing and evaluating programs and leading complex processes.
  • Extracts, analyzes, and organizes data from multiple sources to create reports for ongoing monitoring of resources and special projects.
  • Maintained awareness of new policies related to budget, personnel, and procurement to provide analysis, training and recommendations to enhance employee operations.
  • Knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements
  • Oversaw health system administrator with periodic evaluation of individual's progress and appropriate adjustment of training programs.
  • Provided practical assignments providing opportunities to apply health system administration skills and principles
  • Determined proper sentencing, monetary fees and damages to be paid on basis of case facts and established guidelines.
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Maintained strict confidentiality of all payroll information and records.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Created new hire and termination documents for payroll.
  • Identified, investigated and documented compliance violations and recommended corrective measures.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
  • Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
  • Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
  • Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
  • Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
  • Developed and updated department goals and achievements throughout fiscal year.
  • Managed and recorded facility maintenance and upkeep budget.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Education

Bachelor of Science - Public Health

Walden University
Minneapolis, MN
09.2023

Associate of Science - Nursing Administration

Hutchinson Community College
Hutchinson, KS
05.2021

Associate of Applied Science - Nursing Science

Westwood College
Dallas, TX
05.2006

Skills

  • Information Collection
  • Contract Management
  • Administrative Leadership
  • Financial Management
  • Business Administration
  • Staff Supervision
  • Document Management
  • Project Management
  • Process Improvement
  • Accounts Reconciliation
  • Operations Management
  • Administrative Oversight
  • Customer Service
  • Organizational Performance Analysis
  • Professional Networking
  • Problem Solving
  • Organizational Skills
  • Policy Implementation
  • Data Analysis
  • Compliance
  • Stakeholder Engagement
  • Effective Communication
  • Quality Assurance
  • Training and Development
  • Adaptability
  • Conflict Resolution
  • Cross-functional Collaboration
  • Payroll Administration
  • Program Development
  • Administration and Management
  • Budget Administration

Accomplishments

  • AO Academe
  • DEMPS/ FEMA certifications
  • 360 Leadership
  • Good Catch Award 2020 and 2022
  • Consult Committee
  • Fall Committee
  • LEAN Yellow Belt
  • PHASER (Pharmacogenomic) Site Champion
  • Safety Champion
  • Chair of Flu Team Committee

Certification

  • VATAS Timekeeping Certification
  • Policies and PIV Badge Training
  • V15 - Administrative Officer Academy
  • VHA Lean Yellow Belt
  • DEMPS/DMRT Certification
  • FEMA Certification



Timeline

PSA Clinical Affiliations Coordinator

Robert J. Dole VAMC
11.2010 - Current

Assistant Manager- Nursing

Wichita Clinic
09.2008 - 11.2009

Bachelor of Science - Public Health

Walden University

Associate of Science - Nursing Administration

Hutchinson Community College

Associate of Applied Science - Nursing Science

Westwood College

Job Announcement

Health System Specialist - Health Professions Education Analyst

CBSS-12256147-24-JMB

Job Announcement

Health System Specialist - Health Professions Education Analyst

CBSS-12256147-24-JMB

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Crystal Wilson