Crystal Wilson
Flint,TX
Summary
Passionate production, career, and onboarding manager with 18+ years of leadership and development. Has increased Navy retention by over 25% through communication, attention to detail, knowledge of qualifications, policies and procedures and interpersonal skills. Conducted over 500 college, high school, and seminar presentations. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
NAVY Recruiting Zone Supervisor
UNITED STATES NAVY
Houston, United States
08.2020 - 05.2023
- Directly responsible for five Recruiting stations, 45 recruiters, 250 Future Sailors, Government vehicles, IT equipment, facilities, and other minor properties valuing approximately $1 Million.
- Assisted with the hiring process by conducting interviews, evaluating candidates, making recommendations for hire and non-hire decisions.
- Analyzed data to identify trends and areas of improvement.
- Analyzed data from market research surveys to determine competitive advantages or disadvantages.
- Responded to customer inquiries in a professional manner while providing exceptional service.
- Collaborated with other departments within the organization to ensure efficiency across all operations.
- Developed strategies to increase sales and improve customer satisfaction ratings.
- Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
NAVY Recruiting Command Trainer
UNITED STATES NAVY
Jacksonville, United States
08.2017 - 08.2020
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Conducted regular meetings with staff to discuss objectives, goals, challenges.
- Ensured proper scheduling and adequate staffing levels for all events.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Identified areas of improvement within the production environment and worked with management to implement changes accordingly.
Navy Recruiting Station Manager and Recruiter
UNITED STATES NAVY
Atlanta, United States
01.2014 - 08.2017
- Supervised two recruiters and 40 Future Sailors
- Provided Onboarding guidance by preparing the new employee.
- Implemented departmental and organizational procedures to maximize output.
- Recruited, trained, supervised, evaluated, coached and disciplined staff members.
- Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
- Resolved customer complaints in a timely manner while providing excellent customer service skills.
Navy Gunner’s Mate
UNITED STATES NAVY
Norfolk, VA
01.2001 - 01.2014
- Diagnosed intermittent, recurring, and interacting electrical and electronic malfunctions.
- Supervised ordnance handling evolutions, electrical, electronic, mechanical, hydraulic, and pneumatic systems maintenance.
- Prepares equipment maintenance reports.
- Trained personnel to perform maintenance on weapon systems.
Education
MBA - Business Administration And Management
University of Texas At Tyler
Tyler, TX01-2025
Bachelor of Science - Human Resources Management
Post University
06.2023
Skills
- Hiring and Onboarding
- Work Monitoring
- Dependable and Hardworking
- Risk Management
- Employee Training
- Production Optimization
- Decision-Making
- Customer Relations
- Employee Management
- Presentation Skills
- Effective Communication
Professional References
- YNCM (USN RET.) TANESHA WHEELER, Mentor, 240-925-1200
- NCCS LEROY NOWELL (USN), Direct Supervisor, 407-616-6635
- NCC SARAH CALLOW (USN), Colleague, 619-518-2062
- RICHAEL D. McCLURE, Ph. D., Mentor, 972-223-5694
Timeline
NAVY Recruiting Zone Supervisor
UNITED STATES NAVY
08.2020 - 05.2023
NAVY Recruiting Command Trainer
UNITED STATES NAVY
08.2017 - 08.2020
Navy Recruiting Station Manager and Recruiter
UNITED STATES NAVY
01.2014 - 08.2017
Navy Gunner’s Mate
UNITED STATES NAVY
01.2001 - 01.2014
MBA - Business Administration And Management
University of Texas At Tyler
Bachelor of Science - Human Resources Management
Post University
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