Crystal Wilson

I am looking to obtain a position with an exceptional organization to maximize the opportunities for growth and leadership while taking my customer service skills to the next level. I am a dedicated, hard-working and reliable professional who maintains a focus on accuracy and always delivers courteous service. Looking to join a company to take on high volume of calls, respond to simple queries, route calls to the proper person and improve my role as I enhance my customer service abilities and acquire knowledge about different services. I am a well-spoken and calm individual and I have exceptional commination skills useful in providing information to clients. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

• Prescription Processing
• Drug Classifications & Safety
• Pharmaceutical Calculations
• Medication Inventory Management
• FDA Compliance
• Customer Service/Relations
• Medical & Pharmaceutical Terminology
• Medicare, Medicaid & Insurance Claims Processing

• Knowledge Retention- I am able to remember answers to frequently asked questions and troubleshoot with ease
• Calm under pressure- I am able to remain calm when handling an upset caller and keep my cool throughout and not let the frustrated caller get to me personally
• Effective communication skills- I am able to listen to the caller , digest the information and convey a solution quickly and effectively
• Speed- I am fast and efficient. I work quickly without sacrificing the quality of my work
• Creativity- I am able to come up with workable solutions for any problems thrown my way
• Attention to Detail- I make sure that all issues are taken care of before ending a conversation or moving forward
• Excellent interpersonal skills for communicating with customers and sorting out issues
• Mathematical skills for performing accurate calculations
• Ability to grasp pharmacy policies quickly and manage supplies as well as patients accordingly
• Knowledge of medical equipment and latest medications on the market
• Computer knowledge for maintaining database and entering records using a computer system
• Work well alongside licensed pharmacists to provide excellent service with high-volume retail setting
• Ability to research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty
• Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists