Crystal Wilson
Arlington
Summary
Highly motivated and hardworking individual. Looking to further my career in the Insurance Industry. Conscientious individual with proven ability to meet deadlines with a track record of achieving results. Strong collaborator focused on team success and adaptable to changing environments. Expertise in customer communication, claims processing, and conflict resolution.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Liability Determination Adjuster
Allstate
12.2022 - Current
- Investigate single and multi- vehicle auto accidents using innovative tools and technology
- Document claims through active listening and use of data to summarize liability decisions
- Communicate compassionately with customers and help them through their claim process
- Use data and analytics to problem solve
- Negotiate claim settlements with customers and other insurance companies in accordance with business unit standard methodologies
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
ATRT Customer Service Specialist (Tech Review)
Allstate
01.2019 - 01.2022
- Assisting our auto partners in both staffed and non- staffed areas by offering an alternate MOI based on the needs of the business and the preferences of the Customer
- Controlling loss cost through estimate reviews while utilizing competitive market profiles to ensure a fair and reasonable settlement
- Worked closely with Quick Photo Claims to learn their process to assist when needed
- Spot checking estimates making sure estimates have all the documentation to move forward to be reviewed
- Customer facing
- Work closely with Commercial Adjusters to make sure commercial claims are processed rapidly
- Managed high call volume while maintaining a courteous and professional demeanor.
Marketing Team Leader
Sam's Club
02.2015 - 01.2019
- Coordinated participation in industry events, strengthening relationships with key business members and potential members.
- Expanded market share through extensive market research and competitor analysis.
- Created customized marketing materials to increase product awareness.
- Managed team of sales associates, providing guidance and support to enhance performance.
- Tracked key metrics and developed spreadsheets and data models.
- Analyzed market trends and competitor activities to identify new opportunities for growth and expansion.
Store Co-Manager
Hobby Lobby
04.2005 - 01.2015
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supported the opening of new store locations by providing training and mentorship to newly appointed management teams for a smooth transition process.
- Improved employee performance through effective coaching, training, and regular performance evaluations.
- Collaborated with store manager in fostering a positive work environment that encouraged teamwork and motivated staff to excel.
- Assisted in seasonal hiring efforts to ensure adequate staffing levels during peak business periods.
Education
High School Diploma -
Monterey High School
Lubbock05-2002
Skills
- Problem-solving
- Critical thinking
- Claims and Accident scene investigations
- Advanced computer skills
- Active listening
- Advanced oral and written communication
- Customer service
- Multitasking and organization
- Verbal and written communication
Accomplishments
- Member of the Advisory Team (2025)
- Member of the Calibration and Development Team
- Quality Performance (2024) 93.5% and 87.8% above office goal
Certification
- All lines Adjuster Licenses, 2103341
- Licensed Texas Public Notary
Awards
- Bomb of the Month
- Rookie of the Year Award
- Compass Award
- Climb Champion Award
Timeline
Liability Determination Adjuster
Allstate
12.2022 - Current
ATRT Customer Service Specialist (Tech Review)
Allstate
01.2019 - 01.2022
Marketing Team Leader
Sam's Club
02.2015 - 01.2019
Store Co-Manager
Hobby Lobby
04.2005 - 01.2015
- All lines Adjuster Licenses, 2103341
- Licensed Texas Public Notary
High School Diploma -
Monterey High School
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