Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRYSTAL WILSON

Henderson,NV

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Brings positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

Homemaker

11.2013 - Current
  • Kept household organized, clean and safe for all occupants.
  • Responsible for preparing healthy meals and serving at designated times.
  • Ran errands throughout the day, properly cared for child and scheduled medical/personal appointments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.

Call Center Representative

Scope Services
05.2021 - 04.2023
  • Swiftly, answered inbound calls and made outbound calls.
  • Promptly, called customers to schedule appointments for services and conducted reminder calls.
  • Always took time to address any issues or concerns to ensure exceptional customer experience.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Office Manager

Scope Services
03.2010 - 11.2013
  • Handled employee files to include, recruitment, uniform management, office supplies, and efficient reporting.
  • Scheduled assigned vehicles such as issuing keys, badges, and gas cards to employees.
  • Payroll duties included, checking hours worked, paid adjustments, processed/issued employee paychecks via direct deposit and addressed any discrepancies.

Leasing Consultant

Scotia Group Management LLC
05.2006 - 01.2009
  • Provided exceptional customer service to residents, addressing inquiries, resolving issues, and ensuring high satisfaction levels.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Creating work order for current residents and working with maintenance to inform of repairs needed
  • Building a rapport with current residents to give them personalized experience.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

Education

High School Diploma -

Sierra High
Colorado Springs, CO

Skills

  • Professional
  • Reliable
  • Energetic
  • Excellent communication skills
  • Efficient conflict-resolution
  • Creative problem solving
  • Team player
  • Multitasking
  • Ability to work independently
  • Proficient in Microsoft Office Suites
  • Typing speed of 30WPM
  • Internet navigation
  • Friendly, positive attitude

Timeline

Call Center Representative

Scope Services
05.2021 - 04.2023

Homemaker

11.2013 - Current

Office Manager

Scope Services
03.2010 - 11.2013

Leasing Consultant

Scotia Group Management LLC
05.2006 - 01.2009

High School Diploma -

Sierra High

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