CRYSTAL WIMBERLY
Hephzibah,GA
Summary
Claims professional well-versed in intricacies of claim management and resolution. Known for strategic approach to resolving disputes and ensuring compliance with industry standards. Reliable team collaborator with focus on achieving optimal outcomes and adapting to changing requirements. Skilled in negotiation and critical thinking
Overview
9
9
years of professional experience
Work History
Warranty Claims Specialist
Spherion Staffing {ClubCar}
05.2025 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Executive Administrative Assistant
Flow Pro LLC
07.2023 - 12.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Used QuickBooks Pro and FieldEdge to produce monthly invoices, reports, and other deliverables.
Administrative Assistant
Richmond County Board Of Education
08.2020 - 06.2023
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Office Assistant
Barrett Window and Door Co, Inc.
07.2016 - 08.2020
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Education
Diploma -
Strom Thurmond High School
Skills
- Claims processing
- Claims investigation
- Data entry
- Microsoft Office Suite
- Document control
- Document preparation
- Confidentiality handling
- Inventory management
- Human resources
- Billing and invoicing
- Scheduling and calendar management
Timeline
Warranty Claims Specialist
Spherion Staffing {ClubCar}
05.2025 - Current
Executive Administrative Assistant
Flow Pro LLC
07.2023 - 12.2024
Administrative Assistant
Richmond County Board Of Education
08.2020 - 06.2023
Office Assistant
Barrett Window and Door Co, Inc.
07.2016 - 08.2020
Diploma -
Strom Thurmond High School
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