Crystal Windhorst
Thornton
Summary
Compassionate customer service expert recognized for outstanding organizational multitasking and effective communication. Proven ability to address inquiries promptly, fostering positive relationships and ensuring customer needs are met.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Cognizant
10.2013 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Trained new representatives on company systems and customer interaction protocols, fostering a collaborative environment.
- Resolved customer inquiries through multiple channels, ensuring timely and effective responses.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Westminster High School
Westminster,COSkills
- Customer service
- Client relations
- Problem resolution
- Relationship building
- Order processing
- Payment processing
- Appointment scheduling
- Data entry
- Administrative and office support
- Organizational multitasking
- Issue follow up
- Email communication
- Phone etiquette
- Computer skills
- Microsoft office
- Empathy and patience
Timeline
Customer Care Representative
Cognizant
10.2013 - Current
High School Diploma -
Westminster High School