Crystal Wiseman
Bellefontaine,OH
Summary
Detail-oriented customer service expert known for strong data entry accuracy and product knowledge. Experience in exceeding performance metrics and maintaining operational efficiency.
Overview
18
18
years of professional experience
Work History
Customer Service Assistant
Department of Public Safety
Columbus, OH
12.2022 - Current
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Respond to complaints with empathy, ensuring timely resolution of issues raised.
- Maintained up-to-date knowledge of driver's license and registration inquiries to assist citizens accurately.
- Ensured accuracy by maintaining high attention to detail during processes.
- Helped trained new staff on customer service standards and requirements effectively.
Mobile Expert
Wireless Vision, T-Mobile
Dublin, OH
06.2011 - 08.2022
- Guided customers in selecting optimal plans and devices, enhancing customer satisfaction.
- Built customer loyalty while exceeding sales goals month over month.
- Developed training programs for new staff on customer service standards and product knowledge, improving team readiness.
- Oversaw inventory of mobile devices to maintain availability and accuracy, supporting sales operations.
Lead Concierge
Apple
Miami, Florida
11.2008 - 11.2009
- Coordinated guest services and provided exceptional customer experiences.
- Trained staff on standards and customer engagement techniques.
- Oversaw daily operations, optimizing workflow for efficiency and guest satisfaction.
- Led and developed a team of 10 to ensure customers were assisted in a timely fashion.
Education
High School Diploma -
Lancaster High School
Lancaster, OH05-2001
Skills
- Customer relationship management
- Product knowledge
- Time management
- Call center experience
- Data entry accuracy
- Exceeds performance metrics
- Conflict resolution
Timeline
Customer Service Assistant
Department of Public Safety
12.2022 - Current
Mobile Expert
Wireless Vision, T-Mobile
06.2011 - 08.2022
Lead Concierge
Apple
11.2008 - 11.2009
High School Diploma -
Lancaster High School