Crystal Witt

Manager

Monks Place Inc.

04.2004 - 09.2022

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Developed and maintained relationships with customers and suppliers through account development.
Controlled costs to keep business operating within budget and increase profits.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Identified and communicated customer needs to supply chain capacity and quality teams.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Prepared food items in compliance with recipes and portioning control guidelines.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Placed orders to restock items before supplies ran out.
Mentored kitchen staff to prepare each for demanding roles.
Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Maintained food safety and sanitation standards.
Managed opening and closing shift kitchen tasks.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Adjusted recipes based on ingredient availability or customer request.
Managed kitchen budget for supplies and labor hours, consistently meeting targets.
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Tallied cash drawer at beginning and end of each work shift.
Upsold additional products and services to customers, increasing revenue.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Processed refunds and exchanges in accordance with company policy.
Checked personal identifications during alcohol and tobacco sales.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Bussed and reset tables to keep dining room and work areas clean.
Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Trained new waitstaff on proper food handling, customer service and safety procedures.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bussed tables during busy periods to assist staff and quickly turn over tables.
Provided recommendations on menu items and upsold food and drinks to increase sales.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Inspected dishes and utensils for cleanliness.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Checked guests' identification before serving alcoholic beverages.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Cultivated warm relationships with regular customers.
Handled customer inquiries and suggestions courteously and professionally.
Collaborated with team members to complete orders.
Kept food preparation area, equipment, and utensils clean and sanitary.
Worked well with teammates and accepted coaching from management team.
Provided excellent customer service by greeting customers and meeting quality expectations.

Summary

Overview

Work History

Manager

Lead Waitress

Waitress

Education

No Degree - Psychology

High School Diploma -

Skills

Timeline

Manager

Lead Waitress

Waitress

No Degree - Psychology

High School Diploma -

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