Crystal Wittig

• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Answered owner animal health questions and advised on best care practices.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Collected patient biopsies and blood samples for laboratory analysis.
• Administered medications to animals in treatment and documented changes in condition.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Assisted senior staff with blood analyses and physical assessments.
• Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
• Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
• Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
• Train new staff on all hospital procedures.
• Complete inventory management including but not limited to; writing orders, submitting inventory orders with vendors, reviewing orders upon receipt, stocking orders, and keying in new inventory into system with updated price points.
• Handling client complaints both in person, via telephone and/or social media.
• In charge of all public events for community outreach.
• In charge of all social media for the practice.

Primary Purpose:
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:

• Manage the Front End, including hiring, training, and developing associates
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles,

Core Values, Vision and Strategy

• Support the achievement of budgeted financial and operating results
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules are written to provide extraordinary customer service at all times
• Maintain all register and Front End equipment and place service calls in an efficient manner which doesn’t stall the execution of delivering a fast and easy check out experience
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink and ensure that inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

• Prepared horses for both staff and guests daily riding
• Led horses from stables to fields and back to maintain control of animals.
• Removed droppings, weeds and litter from fields to promote optimal riding environment.
• Kept records of vaccinations, worming and shoeing to maintain animal health.
• Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
• Tacked up horses to increase control over movements.
• Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
• Donned hard hat, riding boots and body protector on horseback to prevent injury to joints, bones and internal organs.
• Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
• Checked horses for wellness issues to report problems or treat minor ailments and injuries.
• Managed facility laundry, cleaning and restocking.
• Monitored animals for behavioral problems and signs of health issues.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Handled administrative work such as answering telephones and scheduling appointments for visits.
• Lead groups of guests on guided trail rides throughout the property.
• Interaction with guests daily on premises.