Crystal Woodruff

Hermitage,Davidson

Summary

As I graduate from nursing school, I bring a unique blend of previous experience in customer service and new clinical skills gained through my nursing education. Throughout my employment history, I have worked in various service-oriented roles where I developed strong interpersonal, problem-solving, and multitasking skills. These experiences allowed me to refine my ability to communicate effectively with individuals from diverse backgrounds, manage time efficiently, and resolve challenges with empathy and professionalism.

In addition to my customer service experience, my nursing education has equipped me with a solid foundation in patient care, medical procedures, pharmacology, and safety protocols. Throughout my clinical rotations, I gained hands-on experience working with diverse patient populations, collaborating with multidisciplinary teams, and learning the importance of patient advocacy, care planning, and effective communication in a healthcare environment. Now, I am eager to transition into a nursing role where I can apply both my established customer service skills and the clinical knowledge I’ve acquired to contribute to a positive and compassionate healthcare experience for patients.

Overview

years of professional experience

Certification

Work History

Assistant Manager

Munchie Monkey Deli

04.2012 - 01.2014

Handled scheduling for store shifts to achieve adequate staffing
Provided mentorship for employees to generate sales, promote effective upselling, and cross-sell to improve retail productivity
Maintained inventory by checking merchandise to determine levels.
Oversaw aspects of maintenance, inventory and daily activity management.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Restocked napkins, condiments and utensils at self-service areas during slow periods. Warmly greeted visitors to promote great customer service and positive ordering experience.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
Maintained safe food handling practices to prevent germ spread. Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Sales Associate

Amy's Hallmark Shop

07.2008 - 08.2012

Helped customers find specific products, answered questions and offered product advice.
Answered product questions with up-to-date knowledge of sales and promotions
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Supervised bank deposits and security procedures to support store opening and closing
Used Point of Sale register system to complete transactions.
Assisted in general housekeeping to maintain store image.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Received and displayed product shipments on store retail shelves upon delivery
Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Adhered to company initiatives and achieved established goals.

Education

Associate of Applied Science - Nursing

Nashville State Community College

Nashville, TN

05.2025

Skills

Customer service
Active listening
Critical thinking
Data entry

Problem resolution
Customer relations
Relationship building
Computer proficiency