Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Woolen

Davenport

Summary

Dynamic performer with extensive experience at Walt Disney World, excelling in character development and guest relations. Proven ability to enhance customer satisfaction through quick thinking and effective problem-solving. Skilled in cash handling and safety awareness, consistently delivering memorable experiences while ensuring a secure environment for guests.

Overview

7
7
years of professional experience

Work History

Costumed Character Performer

Walt Disney World Company
11.2022 - Current
  • Sought out auditions for different roles, arriving on time and well-prepared.
  • Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.
  • Collaborated with other performers for scene and character development.
  • Participated in professional workshops and master classes to hone acting skills.
  • Performed in various dining locations.

Attractions Cast Member

Walt Disney World Company
11.2021 - Current
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.

Merchandise/sales

Walt Disney World Company
08.2018 - Current
  • Alerted management of merchandise sales trends and customer merchandise requests.
  • Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
  • Assisted in maintaining well-stocked, clean sales floor by unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from stockroom to sales floor.
  • Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
  • Stocked, organized and presented new merchandise on sales floor.

Vacation Planning Guide

Wyndham Destinations - WorldMark by Wyndham
08.2020 - 05.2021
  • Built personal relationships with guests to promote positive experiences.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Booked timeshares over the phone for owners
  • Processed transactions
  • Provided research for owners depending on destinations wanting to be booked.

Education

High School Diploma -

Olympic Heights High
Boca Raton, FL
05-2018

Skills

  • Quick thinking
  • Character development
  • Organizational skills
  • Cash handling experience
  • Dance performane
  • Strong problem solving
  • Guest relations expertise
  • Safety awareness
  • Queue management
  • Character impersonation
  • Emergency preparedness
  • Reservation management

Languages

Spanish
Native or Bilingual

Timeline

Costumed Character Performer

Walt Disney World Company
11.2022 - Current

Attractions Cast Member

Walt Disney World Company
11.2021 - Current

Vacation Planning Guide

Wyndham Destinations - WorldMark by Wyndham
08.2020 - 05.2021

Merchandise/sales

Walt Disney World Company
08.2018 - Current

High School Diploma -

Olympic Heights High

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