Crystal Wright
Clinton,MD
Summary
Highly efficient Administrative Professional offering 12+ years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement. Business-savvy with excellent decision-making skills quick thinker, flexibility and adaptability are key to constantly changing demands and priorities.
Overview
13
13
years of professional experience
Work History
Senior Executive Administrative Assistant/Scheduler
Alexton/FEMA
03.2022 - 06.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Process vouchers and other documents using word processing, spreadsheets, databases, and presentation software.
- Perform file and distribution management of incoming correspondence, faxes, records, and reports; prepare responses to correspondence containing routine inquiries.
- Sort information for media, annual reports, and lawsuits.
- Prepare professional business communication documents including memos, letters, and emails
- Streamlined office operations by implementing efficient administrative systems and processes
- Enhanced executive productivity through proficient calendar management, travel arrangements, and meeting coordination
- Maintained strict confidentiality in handling sensitive information related to company operations, personnel matters, and client interactions
Temporary COVID Loan Officer
SBA
08.2021 - 06.2022
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Apply accepted financial procedures to analyze financial resources to determine applicant's ability to repay requested loans.
- Review all pertinent facts needed to make eligibility determinations by analyzing such factors as nature and cause of damage, intended use of proceeds, legislative and administrative loan limits, and disposition of insurance and other recoveries.
- Ensure loan files contain all pertinent documentation to include conversations with applicants and written recommendations or justifications for conclusions.
- Process loan applications on web-based computer system.
- Determined risk level and feasibility of granting loans based on standard calculations.
- Processed loan applications and monitored progress from start to finish
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions
Executive Administrative Assistant/Program Analyst
Highlight Technologies /USDA
11.2019 - 10.2021
- Coordinate storage set-up for program documentation and demonstrate knowledge of applicable policies and procedures for sensitive document disposal.
- Provide Help Desk data entry, research and analysis for U.S. Department of Agriculture Office of Inspector General (OIG) in support of processing Food and Nutrition Service-related citizen complaints.
- Perform administrative support services such as answering telephones; operating scanner/photocopier /facsimile machine; and review email messages.
- Documented and tracked cases in system, updating details for repeat support requests.
- Developed and updated tracking files using Argos.
- Receive information from complainants via electronic medium; research OIG records such as Indices and Hotline Tracking system for prior related complaints; and review and analyze complaint information according to subject matter code.
- Program Support Analyst achievements include Enter detailed information relating to complaints into Hotline Tracking System and apply established criteria and standard methods to effectively refer Food and Nutrition Service complaints via electronic medium.
Administrative Assistant/Document Specialist
Highlight Technologies/SBA
12.2017 - 11.2019
- Performed cataloguing and document preparation of small business investment companies (SBIC) documentation for file digitization
- Assisted in preparing shipments of SBIC file-indexed documents for transfer to scanning facility and, ultimately, for Philadelphia Federal Records Centers in accordance with NARA requirements
- Used inventory tracking system to create unique file identification numbers and to log-in/log-out documents prior to outbound shipping.
- Adhered to government standards, protecting sensitive and confidential information from possible data breaches.
- Entered information into system to update status reports.
- Used critical thinking and data analysis to continually improve inventory strategies.
- Prepared inventory for shipment by attaching tags and labels.
- Supported management and other team members during physical inventory planning activities.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
- Promoted to Executive Administrative Assistant/Program Analyst Analyst due to successful completion SBA project. Coordinate broad-ranging document classification and indexing activities in support of $30B Small Business Investment Corporation (SBIC) Program's file digitization project resulting in conversion of over 12,000 documents to full text-searchable files. That was achieved and recognize SBA Vice President.
Lead Security Officer/Administrative Assistant
Leidos
02.2011 - 01.2015
- Organized training, client meetings, team meetings and events. Maintain conference room(s) ensuring that all necessary equipment is available, in working condition, and set up for each meeting, conference, podcast or webinar.
- Produced and distributed memos, newsletters, email updates and other forms of communication.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Guarded restricted areas to prevent unauthorized entry. Escorting and Accompanying Non-Cleared Visitors and Personnel in Cleared Facility.
- Maintaining daily visitor log and request visitor badges in accordance with organizational specific policy.
Education
High School Diploma -
Ballou Stay High School
Washington, DC06.2012
Skills
- Executive Schedule Management
- Database Management
- Clerical Support
- Records Management Systems
- Writing reports
- Travel Arrangements
- Credit checks
- Customer Service
- Multi-line phone proficiency
- Critical Thinking
- Active Listening
Additional Information
Clearance: Secret Adjudicated 2022
Maryland Public Notary 02/2024
Volunteer Training: FIRE/EMS Laurel Volunteer Rescue Squad Company 49 2011-2013
Software: Remedy, Sunflower,Argos,Concur,Warehouse Management Systems,Database Management,Calendar,Zoom/Skype,Adobe suite Outlook, Excel, Word,MS Teams,PowerPoint,Google Suite and Microsoft Office Suite
Timeline
Senior Executive Administrative Assistant/Scheduler
Alexton/FEMA
03.2022 - 06.2024
Temporary COVID Loan Officer
SBA
08.2021 - 06.2022
Executive Administrative Assistant/Program Analyst
Highlight Technologies /USDA
11.2019 - 10.2021
Administrative Assistant/Document Specialist
Highlight Technologies/SBA
12.2017 - 11.2019
Lead Security Officer/Administrative Assistant
Leidos
02.2011 - 01.2015
High School Diploma -
Ballou Stay High School
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