Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Wright

Liberty,SC

Summary

Dynamic Team Lead with a proven track record at Walmart, excelling in coaching and mentoring to enhance team performance. Skilled in conflict resolution and daily workflow improvement, I foster a collaborative environment that boosts employee engagement and customer satisfaction. Committed to operational excellence and strategic problem-solving, I drive results through effective leadership.

Overview

9
9
years of professional experience

Work History

Team Lead

Walmart
06.2021 - 09.2025
  • Assisted in coordinating team activities to enhance workflow efficiency.
  • Supported team members by providing guidance on operational procedures.
  • Learned and applied safety protocols to maintain a secure work environment.
  • Engaged in training sessions to develop skills and knowledge relevant to role.
  • Contributed to project planning by gathering and organizing necessary resources.
  • Adapted quickly to new tools and systems for enhanced productivity.
  • Provided feedback during team meetings to foster a collaborative atmosphere.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with colleagues to troubleshoot issues and improve processes.

Team Lead

Walgreens
09.2018 - 05.2021
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Adapted quickly to new tools and systems for enhanced productivity.

Sales Associate

Cracker Barrell
07.2016 - 07.2018
  • Developed strong customer relationships through exceptional service and product knowledge.
  • Managed inventory levels, ensuring stock availability and minimizing discrepancies.
  • Trained new associates on sales techniques and customer engagement strategies.
  • Utilized point-of-sale systems to process transactions accurately and efficiently.
  • Collaborated with team members to achieve sales goals and optimize store performance.
  • Implemented visual merchandising standards to enhance product visibility and appeal.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma -

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Decision-making
  • Multitasking Abilities
  • Leadership
  • Multitasking
  • Team building
  • Giving constructive feedback
  • Overseeing daily activities
  • Coaching
  • Cash handling
  • Flexible schedule
  • Daily workflow improvement
  • Work Planning and Prioritization
  • People management
  • Team motivation
  • Teamwork and collaboration
  • Team supervision
  • Employee engagement
  • Problem-solving

Timeline

Team Lead

Walmart
06.2021 - 09.2025

Team Lead

Walgreens
09.2018 - 05.2021

Sales Associate

Cracker Barrell
07.2016 - 07.2018

High School Diploma -

Similar Profiles

CREATE PROFILE
Crystal Wright