Crystal Wright

Service Director

HOM Solutions Inc

05.2009 - Current

Establish, maintain and continually develop relationships with key stakeholders
Audit teams work performance. Create new training techniques, train and implement them amongst teams and new employees.
Respond to, and document complaints.
Train, coach and mentor staff to ensure smooth adoption of new programs.
Developed detailed project plans, including timelines, milestones, tasks assignments, and dependencies
Monitored program progress regularly and implemented corrective actions when necessary to ensure on-time delivery
Facilitated effective communication among team members, senior management, clients/vendors throughout the program lifecycle
Managed vendor relationships; negotiated contracts for services/products required for program implementation
Provided leadership guidance and mentorship to project managers/team leads within the program portfolio
Facilitated effective communication among team members by conducting regular meetings and providing clear instructions on tasks and responsibilities
Resolved conflicts or escalated issues that arose during projects by collaborating with relevant stakeholders towards mutually beneficial solutions
Conducted post-project evaluations/lessons learned sessions to identify areas of improvement for future projects
Trained new team members on company-specific processes/procedures related to project management
Maintained strong relationships with clients/customers through regular communication regarding their needs/expectations
Managed multiple concurrent projects while prioritizing tasks based on urgency/importance
Served as the main point of contact for project-related inquiries or updates from internal/external stakeholders