Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Crystal Wurz

Citrus Heights,CA

Summary

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Maximus
11.2020 - Current
  • Assisted customers with questions
  • Interacted with customers through live chat
  • Handled emails, inbound calls, and outbound calls
  • Booked appointments
  • Assisted customers with a warm and professional attitude

Direct Support Professional

United Cerebral Palsy
10.2018 - 02.2020
  • I work at a day program so I have 3 clients a day I take them to the bathroom play games do curricular activities like math and reading art and exercise
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Researched community resources and services to provide accessibility and assistance to clients.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.

Caregiver

Maxim healthcare
09.2016 - 03.2018
  • Responded appropriately to the physical, emotional and developmental needs of patientsMaintained sanitary residents' and program rooms
  • Answered patient calls for care and feeding
  • Maintained accurate records of patient care, condition, progress and concerns
  • Maintained a clean, healthy and safe environment
  • Recorded status and duties completed in logbooks for management.
  • Assisted with daily living activities, running errands, and household chores.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Followed safe lifting techniques and individual resident lifting instructions
  • Assisted patients with ambulation and crutch walking
  • Reported any unusual circumstances in the patients' condition or environment
  • Provided a comforting and soothing environment
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
  • Assisted with patient transfer and ambulation
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Subway Artist, Subway Artist/Key Holder

02.2015 - 09.2016
  • Organized work areas to foster efficiency
  • Executed Sandwich Artist duties with a very low occurrence of errors
  • Assisted guests, including offering personable greetings and taking orders
  • Trained team members to prepare sandwiches and other items according to instructions
  • Cleaned food preparation areas, tools, and equipment
  • Prepared sandwiches and other menu offerings in a timely manner
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs
  • Maintain clean, neat and properly stocked check stand area
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Assisted management with drafting sales reports, coordinating staff schedules and managing opening and closing procedures
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Operated a cash register for cash, check and credit card transactions with 100 % accuracy.

Education

High School Diploma -

Bella Vista High School
2013

Skills

  • Special needs
  • CPR/First Aid
  • Feeding assistance expert
  • Dementia and Alzheimer's knowledge
  • Patient-focused care
  • Companionship and emotional support
  • Compassionate caregiver
  • Staff Training
  • Microsoft Excel
  • Multi-Line Telephone Operation

Timeline

Customer Service Representative

Maximus
11.2020 - Current

Direct Support Professional

United Cerebral Palsy
10.2018 - 02.2020

Caregiver

Maxim healthcare
09.2016 - 03.2018

Subway Artist, Subway Artist/Key Holder

02.2015 - 09.2016

High School Diploma -

Bella Vista High School
Crystal Wurz