Crystal Wynn
Amarillo,TX
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Texas Tire & Tube
04.2012 - 12.2023
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Staffing Manager/Medical Biller
First Class Healthcare
03.2005 - 04.2012
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Collaborated with HR teams to ensure compliance with employment laws, regulations, and company policies throughout the recruitment process.
- Optimized job postings for maximum visibility on various job boards, social media platforms, and professional networks.
- Reviewed applications and resumes to support hiring activities.
- Partnered with hiring managers to identify workforce needs and develop customized staffing solutions.
- Handled account payments and provided information regarding outstanding balances.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Created improved filing system to maintain secure client data.
- Generated monthly billing and posting reports for management review.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
Education
High School Diploma -
Richard Milburn Academy
Amarillo, TX05.2003
Skills
- Correspondence Writing
- Microsoft Excel
- Document Management
- Quality Assurance
- Billing and coding
- Clerical Support
- Business Administration
- Schedule Management
- Spreadsheet Management
- Spreadsheet development
- Data Collection
- Inventory Management
Timeline
Administrative Assistant
Texas Tire & Tube
04.2012 - 12.2023
Staffing Manager/Medical Biller
First Class Healthcare
03.2005 - 04.2012
High School Diploma -
Richard Milburn Academy
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