Crystal Wyrrick
Lincoln,NE
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Manager
Red Clover Market
5500 Old Cheney Rd., Ste. 14, Lincoln, NE 68516
09.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
- Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
- Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed member accounts, ensuring timely billing and accurate recordkeeping.
Medical Receptionist
Heartland Optical, Inc.
06.2013 - 08.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately in line with charging guidelines.
Office Manager
Rustad Dermatology
12.2010 - 05.2013
- Maintain schedule of 2 physicians in 4 medical clinics
- Served as a link between management and employees by resolving conflict, answering questions, administering resolution
- Quality control check on proper billing codes and resolve billing issues amongst patients and insurance companies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Collaborated with IT teams to implement software upgrades, improving the accuracy and efficiency of medical billing systems.
- Participated in ongoing training sessions to stay current on industry best practices for medical billing and coding procedures.
- Reduced errors in medical billing by meticulously reviewing patient charts for accurate code assignment.
Legal Assistant
Kleveland Law Office
04.2006 - 12.2009
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Maintain office inventory.
Education
No Degree - Dental Assisting, General Studies
Southeast Community College
Lincoln, NE2003
High School Diploma -
Lincoln High School
Lincoln, NE06.1999
Skills
- Excellent interpersonal skills
- Critical Thinker
- Detail Oriented
- Eager to learn
- Creative problem solver
- Staff Training and Development
- Operations Management
- Sales Techniques
- Sales management
- Customer Service
- Computer Skills
- Customer Relationship Management
- Scheduling and Coordinating
References
- Thomas Conrad, 402-476-3311, Owner of Heartland Optical
- Benjamin Kushner, 402-326-4498, Former co-worker
- Heith Elsasser, 402-432-3494, Former Manager at Rustad Dermatology
Timeline
Manager
Red Clover Market
09.2018 - Current
Medical Receptionist
Heartland Optical, Inc.
06.2013 - 08.2017
Office Manager
Rustad Dermatology
12.2010 - 05.2013
Legal Assistant
Kleveland Law Office
04.2006 - 12.2009
No Degree - Dental Assisting, General Studies
Southeast Community College
High School Diploma -
Lincoln High School