Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Crystal Wyrrick

Lincoln,NE

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Manager

Red Clover Market
09.2018 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
  • Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed member accounts, ensuring timely billing and accurate recordkeeping.

Medical Receptionist

Heartland Optical, Inc.
06.2013 - 08.2017
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Invoiced patients accurately in line with charging guidelines.

Office Manager

Rustad Dermatology
12.2010 - 05.2013
  • Maintain schedule of 2 physicians in 4 medical clinics
  • Served as a link between management and employees by resolving conflict, answering questions, administering resolution
  • Quality control check on proper billing codes and resolve billing issues amongst patients and insurance companies.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Collaborated with IT teams to implement software upgrades, improving the accuracy and efficiency of medical billing systems.
  • Participated in ongoing training sessions to stay current on industry best practices for medical billing and coding procedures.
  • Reduced errors in medical billing by meticulously reviewing patient charts for accurate code assignment.

Legal Assistant

Kleveland Law Office
04.2006 - 12.2009


  • Organized documents to manage paper and electronic filing systems of clients.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Maintain office inventory.

Education

No Degree - Dental Assisting, General Studies

Southeast Community College
Lincoln, NE
2003

High School Diploma -

Lincoln High School
Lincoln, NE
06.1999

Skills

  • Excellent interpersonal skills
  • Critical Thinker
  • Detail Oriented
  • Eager to learn
  • Creative problem solver
  • Staff Training and Development
  • Operations Management
  • Sales Techniques
  • Sales management
  • Customer Service
  • Computer Skills
  • Customer Relationship Management
  • Scheduling and Coordinating

References

  • Thomas Conrad, 402-476-3311, Owner of Heartland Optical
  • Benjamin Kushner, 402-326-4498, Former co-worker
  • Heith Elsasser, 402-432-3494, Former Manager at Rustad Dermatology

Timeline

Manager

Red Clover Market
09.2018 - Current

Medical Receptionist

Heartland Optical, Inc.
06.2013 - 08.2017

Office Manager

Rustad Dermatology
12.2010 - 05.2013

Legal Assistant

Kleveland Law Office
04.2006 - 12.2009

No Degree - Dental Assisting, General Studies

Southeast Community College

High School Diploma -

Lincoln High School

Similar Profiles

CREATE PROFILE
Crystal Wyrrick