Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CRYSTAL YANEZ

Tyler,United States

Summary

Seeking a challenging and rewarding opportunity in leadership where I can leverage my extensive experience in Sales, Ecommerce, and Project Management. Eager to apply my skills and knowledge to drive successful project outcomes and further develop my career in this dynamic field.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Admin. Coordinator II/Commercial Retention

Optimum
09.2022 - Current
  • Developed and implemented employee incentive programs to increase team motivation and productivity.
  • Managed and prepared the distribution of weekly performance reports, identifying trends and making recommendations for improvement.
  • Assisted with onboarding new employees and the BPO Team by coordinating interviews, ordering equipment, and ensuring access to all required applications.
  • Processed bi-weekly payroll/time entry
  • Managed payouts for expense reimbursements, commissions, and incentives.
  • Utilized organizational tools and software to maintain accurate and up-to-date department rosters.

Managing Bartender/Owner

Changing Moods Bartending
08.2010 - Current
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.

EComm Specialist

Optimum
10.2021 - 09.2022
  • Consistently met and exceeded sales targets by developing and implementing strategic sales plans for all products and services.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring a positive online shopping experience.
  • Demonstrated excellent product knowledge and the ability to effectively communicate the benefits of High-Speed Internet, Cable and mobile products to customers.

Retail Sales Consultant

Optimum
01.2018 - 10.2021
  • Demonstrated ability to consistently exceed sales targets and quotas by leveraging strong product knowledge and excellent customer service skills.
  • Skilled in conducting product demonstrations and providing detailed information to customers to help them make informed purchasing decisions.
  • Experienced in handling cash transactions, processing returns, and addressing customer inquiries and concerns in a timely and professional manner.
  • Proficient in utilizing various sales techniques and strategies to drive store revenue and optimize sales opportunities.

Education

Associate of Arts - Business Administration

Strayer University
06.2024

Skills

  • Excel
  • Microsoft Word
  • PowerPoint
  • Tableau
  • Communication
  • Project Management
  • Project Coordination
  • Relationship Building
  • Work Planning and Prioritization
  • Document Management

Certification

Microsoft Office Suite

Timeline

Admin. Coordinator II/Commercial Retention

Optimum
09.2022 - Current

EComm Specialist

Optimum
10.2021 - 09.2022

Retail Sales Consultant

Optimum
01.2018 - 10.2021

Managing Bartender/Owner

Changing Moods Bartending
08.2010 - Current

Associate of Arts - Business Administration

Strayer University

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CRYSTAL YANEZ