Crystal Yarbrough
Colorado Springs,CO
Summary
Looking for a remote role to further my career in the Customer Service field. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ACCOUNT EXECUTIVE
CLEAR CHANNEL RADIO
- Training on the importance of Branding and Marketing, Assisted with writing advertisements for radio, Assisted and Trained clients on logistics of determining most effective marketing strategy based on budgetary requirements
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Attended networking events to build relationships and identify sales opportunities.
- Prepared forecasts to gain understanding of measures needed to grow business.
INDIRECT ACCOUNT EXECUTIVE
SPRINT
- Product specific training for local small to medium sized business in the cellular phone sales field, Coordinated and hosted special marketing events for Brand exposure, Sales, Assisted clients in storefront displays of Sprint products to increase overall sales and revenue, Trained licensed retails on new products
- Organized and presented at industry events, showcasing company products and services to attract potential partners.
- Implemented effective sales strategies to maximize revenue growth within assigned territories.
- Developed strong relationships with key clients, leading to increased revenue and customer satisfaction.
- Generated leads through targeted outreach efforts, maximizing exposure within specific industries.
- Attended trade shows and conferences representing the company brand, resulting in new partnerships and increased market presence.
- Developed comprehensive understanding of competitors'' offerings in order to strategically position our product advantages.
AGENT/ CUSTOMER SERVICE REPRESENTATIVE
NEXREP
01.2020 - 10.2022
- Call Center platform, Inbound calls for orders, Provided policy and service information, Assisted customers with a warm and professional attitude, Answered general questions, Resolved customer information and complaints, Responded to claim inquiries, Handled online orders and credit card transactions
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Presented feedback to management on customer service trends and improvement areas.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Advised customers about new products and assisted customers in determining best functional product for needs.
- Adopted customer feedback in process and system improvement initiatives.
- Resolved caller issues quickly and thoroughly.
- Processed customer orders quickly and accurately for timely delivery.
Education
Business
Lake City Community College
Lake City, FloridaAssociate of Science - Business Administration
Miller Motte College
Chattanooga, United States05.2026
HIGHSCHOOL DIPLOMA -
COLUMBIA HIGHSCHOOL
05.1981
Skills
- Customer service
- Billing/ Invoicing Experience
- Sales
- Front desk
- Administrative experience
- Retail sales
- Certified nail technician/Salon management training, sales
- Client Relationship Building
- Customer Relationship Management
- Sales proficiency
- Sales expertise
- Customer Relationships
- Relationship building and management
- Written and verbal communication
Certification
Charleston Cosmetology Institute, Inc. Certification in Nail Technician and Salon Management. May of 1987.
Currently reinstated with a Nail Technician certification in Colorado.
Timeline
AGENT/ CUSTOMER SERVICE REPRESENTATIVE
NEXREP
01.2020 - 10.2022
Business
Lake City Community College
Associate of Science - Business Administration
Miller Motte College
HIGHSCHOOL DIPLOMA -
COLUMBIA HIGHSCHOOL
ACCOUNT EXECUTIVE
CLEAR CHANNEL RADIO
INDIRECT ACCOUNT EXECUTIVE
SPRINT
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