Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Yazbek

Salem,USA

Summary

Organized Executive Office Assistant with noted experience in administrative management. Prioritize projects and multitask effectively. Hardworking, ethical, detail-oriented, and goal-driven, with proven background in excellent customer service, aiming to leverage my skills to successfully fill an administrative position/dispatcher with the potential to grow.



Overview

19
19
years of professional experience
1
1
Certification

Work History

Hair Salon Owner

Enhance Salon
01.2016 - Current
  • Greeted new arrivals and delivered excellent customer service
  • Updated customer information records to provide best possible treatments
  • Met customer requests for precision cuts, trends and color techniques
  • Administrative duties including booking appointments,staff scheduling, processing payments, answering emails and phone calls.
  • Managed strong workforce with expert handling of hiring, training and day-to-day management needs



Executive Assistant

Matthes Landscaping LLC
02.2022 - 10.2024
  • Handled confidential and sensitive information with discretion and tact.
  • Managed calenders and scheduling meetings for new customers and properties.
  • Managed office inventory, tracking supplies and placing orders.
  • Answered high volume of phone calls and email inquiries.
  • Handled payroll processing tasks accurately.
  • Negotiated with vendors for cost savings.
  • Excellent communication skills, both verbal and written.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time.
  • Provided expert guidance on contractual matters, including writing contracts and following.
  • Directed dispatching, routing, and tracking of company vehicles using Fleet Tracker.

Administrative Assistant

GTPP
08.2021 - 02.2022
  • Created new accounts and entered information into Customer Relationship Management (CRM) system
  • Provided general accounting support for financial leadership as needed
  • Mapped orders to invoices for payment processing and accountability
  • Received, recorded and banked cash, checks and vouchers
  • Kept records current with regular transaction posting
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

School Bus Driver

First Student
02.2013 - 08.2021
  • Paid attention to traffic, weather and road conditions to avoid delays and accidents
  • Adhered to security rules to transport authorized students, school personnel and chaperones
  • Followed daily scheduled routes and managed special school events and field trips without accidents or safety concerns
  • Attended meetings to discuss safety measures
  • Conducted daily inspection of bus before and after trips to determine safety
  • Followed traffic laws and mandatory safety regulations to protect bus riders
  • Tracked fuel consumption, mileage and passenger numbers to report to supervisor
  • Informed supervisor regarding delays, accidents and emergencies
  • Utilized radios to communicate with dispatcher
  • Prevented harassment, safety violations and other unauthorized behaviors with skilled management of bus environment
  • Kept buses clean to uphold professional standards

Hairdresser

Hair Designs
05.2005 - 01.2016
  • Maintained inventory of beauty products based on supply and demand
  • Advised customers on best styles for individual preferences and facial features
  • Protected customers by consistently following good cleaning and sanitizing strategies
  • Met customers' needs by tracking hairstyling trends by age, gender and other factors
  • Increased customer satisfaction by offering additional services, including manicures and pedicures
  • Customized strategies for clients with special needs and delivered positive experiences to every customer
  • Explained salon services and pricing to help clients with budget and haircare decisions

Medical Office Secretary

Andover Pediatrics
04.2010 - 09.2013
  • Assisted with billing by acquiring insurance authorizations for procedures and tests ordered by attending physicians
  • Updated patient charts with demographic and insurance information
  • Maintained smooth patient flow by handling check-in, check-out and payment procedures
  • Organized paperwork and entered information into database for accurate procedure registrations
  • Facilitated communications by taking detailed clinical phone messages for physicians and staff
  • Secured confidential and sensitive information by following proper procedures
  • Facilitated and processed billing statements and invoices
  • Received, answered and responded to telephone calls
  • Greeted patients and visitors to determine needs and direct accordingly

Education

Continental Academy
Hudson, NH
05.2001

Diploma -

Salem High School
Salem, NH
06.2000

Skills

  • Microsoft Office, Word, Excel
  • Personable Customer Service
  • Quickbooks
  • Customer Service-Oriented
  • Interpersonal Communication
  • Schedule Management
  • Articulate and well-spoken
  • Reliable and Responsible
  • Problem-Solving
  • Work Prioritization

Certification

  • Commercial Driver's License (CDL) - NH Department of Motor Vehicles.
  • Cosmetologist License - NH Board of Cosmetology.

Timeline

Executive Assistant

Matthes Landscaping LLC
02.2022 - 10.2024

Administrative Assistant

GTPP
08.2021 - 02.2022

Hair Salon Owner

Enhance Salon
01.2016 - Current

School Bus Driver

First Student
02.2013 - 08.2021

Medical Office Secretary

Andover Pediatrics
04.2010 - 09.2013

Hairdresser

Hair Designs
05.2005 - 01.2016

Diploma -

Salem High School

Continental Academy

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Crystal Yazbek