Crystal Yazbek
Salem,USA
Summary
Organized Executive Office Assistant with noted experience in administrative management. Prioritize projects and multitask effectively. Hardworking, ethical, detail-oriented, and goal-driven, with proven background in excellent customer service, aiming to leverage my skills to successfully fill an administrative position/dispatcher with the potential to grow.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hair Salon Owner
Enhance Salon
Salem, New Hampshire
01.2016 - Current
- Greeted new arrivals and delivered excellent customer service
- Updated customer information records to provide best possible treatments
- Met customer requests for precision cuts, trends and color techniques
- Administrative duties including booking appointments,staff scheduling, processing payments, answering emails and phone calls.
- Managed strong workforce with expert handling of hiring, training and day-to-day management needs
Executive Assistant
Matthes Landscaping LLC
Salem, NH
02.2022 - 10.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed calenders and scheduling meetings for new customers and properties.
- Managed office inventory, tracking supplies and placing orders.
- Answered high volume of phone calls and email inquiries.
- Handled payroll processing tasks accurately.
- Negotiated with vendors for cost savings.
- Excellent communication skills, both verbal and written.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time.
- Provided expert guidance on contractual matters, including writing contracts and following.
- Directed dispatching, routing, and tracking of company vehicles using Fleet Tracker.
Administrative Assistant
GTPP
Manchester, New Hampshire
08.2021 - 02.2022
- Created new accounts and entered information into Customer Relationship Management (CRM) system
- Provided general accounting support for financial leadership as needed
- Mapped orders to invoices for payment processing and accountability
- Received, recorded and banked cash, checks and vouchers
- Kept records current with regular transaction posting
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
School Bus Driver
First Student
Salem, New Hampshire
02.2013 - 08.2021
- Paid attention to traffic, weather and road conditions to avoid delays and accidents
- Adhered to security rules to transport authorized students, school personnel and chaperones
- Followed daily scheduled routes and managed special school events and field trips without accidents or safety concerns
- Attended meetings to discuss safety measures
- Conducted daily inspection of bus before and after trips to determine safety
- Followed traffic laws and mandatory safety regulations to protect bus riders
- Tracked fuel consumption, mileage and passenger numbers to report to supervisor
- Informed supervisor regarding delays, accidents and emergencies
- Utilized radios to communicate with dispatcher
- Prevented harassment, safety violations and other unauthorized behaviors with skilled management of bus environment
- Kept buses clean to uphold professional standards
Hairdresser
Hair Designs
Salem, New Hampshire
05.2005 - 01.2016
- Maintained inventory of beauty products based on supply and demand
- Advised customers on best styles for individual preferences and facial features
- Protected customers by consistently following good cleaning and sanitizing strategies
- Met customers' needs by tracking hairstyling trends by age, gender and other factors
- Increased customer satisfaction by offering additional services, including manicures and pedicures
- Customized strategies for clients with special needs and delivered positive experiences to every customer
- Explained salon services and pricing to help clients with budget and haircare decisions
Medical Office Secretary
Andover Pediatrics
Andover, Massachusetts
04.2010 - 09.2013
- Assisted with billing by acquiring insurance authorizations for procedures and tests ordered by attending physicians
- Updated patient charts with demographic and insurance information
- Maintained smooth patient flow by handling check-in, check-out and payment procedures
- Organized paperwork and entered information into database for accurate procedure registrations
- Facilitated communications by taking detailed clinical phone messages for physicians and staff
- Secured confidential and sensitive information by following proper procedures
- Facilitated and processed billing statements and invoices
- Received, answered and responded to telephone calls
- Greeted patients and visitors to determine needs and direct accordingly
Education
Continental Academy
Hudson, NH05.2001
Diploma -
Salem High School
Salem, NH06.2000
Skills
- Microsoft Office, Word, Excel
- Personable Customer Service
- Quickbooks
- Customer Service-Oriented
- Interpersonal Communication
- Schedule Management
- Articulate and well-spoken
- Reliable and Responsible
- Problem-Solving
- Work Prioritization
Certification
- Commercial Driver's License (CDL) - NH Department of Motor Vehicles.
- Cosmetologist License - NH Board of Cosmetology.
Timeline
Executive Assistant
Matthes Landscaping LLC
02.2022 - 10.2024
Administrative Assistant
GTPP
08.2021 - 02.2022
Hair Salon Owner
Enhance Salon
01.2016 - Current
School Bus Driver
First Student
02.2013 - 08.2021
Medical Office Secretary
Andover Pediatrics
04.2010 - 09.2013
Hairdresser
Hair Designs
05.2005 - 01.2016
Diploma -
Salem High School
Continental Academy