Crystal Yockey
Federalsburg,Maryland
Summary
Adept at driving operational efficiency, I elevated Service General Corporation's Vintage Venue by mastering vendor negotiations and fostering a positive team culture. With a knack for financial management and conflict resolution, my leadership not only streamlined processes but also significantly enhanced workplace morale. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Manager
Service General Corporation
Georgetown, DE
11.2021 - Current
- I am the manager of Vintage Venue, located at 415 Race St, Cambridge, MD 21613.
- I manage 31 vendors on a daily basis. Oversee all inventory for each vendor.
- I take care of all problems and issues that arise.
- I take care of all rents for each of the kiosk units that are rented monthly. I take care of all leases, permits, and construction business for other retail businesses within the Service General Maryland Region.
- I oversee and manage all accounts receivable. Manage the register with all sales.
- Completed payroll for each of the vendors on a monthly basis.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Implemented quality control measures to uphold company standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
Education
High School Diploma -
North Dorchester High School
Hurlock, MD06-1996
Skills
- Marketing
- Staff management
- Recruiting and interviewing
- Disciplinary techniques
- Project planning
- Business development
- Verbal and written communication
- Clear communication
- Expense tracking
- Salesforce management
- Financial management
- Revenue management
- Contract management
- Business administration
- Operations management
- Customer service
- Documentation and reporting
- Financial records oversight
- Sales management
- Vendor management
- Decision-making
- Project management
- Negotiation
- Conflict resolution
- Business planning
- Complex Problem-solving
- Budget control
- Expense reimbursements
- Resolving discrepancies
- Reporting
- Check processing
- Payroll document management
- Payroll processing
- Data entry
- Recordkeeping requirements
- Payroll vendor management
- Data management
- Recordkeeping skills
- Calculating deductions
- Payroll auditing
- Submitting tax payments
References
References available upon request.
Timeline
Manager
Service General Corporation
11.2021 - Current
High School Diploma -
North Dorchester High School
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