CRYSTAL ZAMUDIO
Covina,CA
Summary
Dynamic education leader with extensive experience in Medical Assistant program leadership, specializing in student retention, faculty development, and accreditation compliance within higher education. Proven ability to guide teams in enhancing academic outcomes and promoting workforce readiness through strategic interventions and collaborative partnerships across campus. Committed to fostering an engaging learning environment that empowers students and faculty while ensuring alignment with industry standards and institutional goals. Passionate about driving continuous improvement and innovation in educational practices to meet the evolving needs of the healthcare sector.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant Program Director
American Career College
- Current
- - Provide leadership and oversight for the Medical Assistant program, including curriculum delivery, faculty supervision, student performance monitoring, and compliance with accreditation standards.
- - Collaborate with Student Services, Career Services, and campus leadership to support retention, externship readiness, and student success.
- - Monitor academic progress, attendance, and SAP compliance while implementing early intervention strategies.
- - Support faculty development, scheduling, and instructional consistency across cohorts.
Director of Education
Legacy Education
01.2023 - 09.2024
- - Led cross-functional faculty teams to improve student outcomes and retention.
- - Designed and implemented student success initiatives focused on workforce readiness and wellness.
- - Maintained compliance with educational standards and ensured quality academic programming.
Assistant Director of Education
American Career College
01.2020 - 01.2023
- - Developed career readiness workshops resulting in increased job placement rates.
- - Introduced soft-skill training, time management, and personal development strategies.
- - Managed departmental budgets and improved program efficiency.
Director of Education | Assistant Director | MA Program Director
UEI College
01.2015 - 01.2020
- - Progressively promoted through leadership roles in academic operations.
- - Spearheaded curriculum updates, faculty training, and student engagement strategies.
- - Implemented academic intervention programs achieving high program completion rates.
Education
Master of Science - Mental Health Counseling
Grand Canyon University
Phoenix, AZ10-2027
Bachelor of Science - Mental Health Program
Grand Canyon University
12.2025
Bachelor of Science - Health Administration
University of Phoenix
Medical Assistant Diploma -
Bryman College
Alhambra, CASkills
- HIPAA compliance
- Patient scheduling
- Medical terminology
- Vital signs
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Medical procedures
- Maintaining confidentiality
- Complex Problem-solving
- Staff training and development
- Relationship building
- Decision-making
- Employee relations and conflict resolution
Certification
- - Certificate of Clearance – California Commission on Teacher Credentialing
- - CPR & First Aid Certified
Timeline
Director of Education
Legacy Education
01.2023 - 09.2024
Assistant Director of Education
American Career College
01.2020 - 01.2023
Director of Education | Assistant Director | MA Program Director
UEI College
01.2015 - 01.2020
Medical Assistant Program Director
American Career College
- Current
Bachelor of Science - Health Administration
University of Phoenix
Master of Science - Mental Health Counseling
Grand Canyon University
Bachelor of Science - Mental Health Program
Grand Canyon University
Medical Assistant Diploma -
Bryman College