Crystal Zehr
Tucson,AZ
Summary
Dynamic shiftlead with extensive experience at Banfield Pet Hospital, excelling in staff training and development. Spearheaded initiatives that enhanced client satisfaction and operational efficiency, mentoring team members towards promotions and streamlining processes for profitability. Demonstrates exceptional organizational skills and a commitment to quality control, fostering team collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shift Lead III
Banfield Pet Hospital
01.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Kept employees operating productively and working on task to meet business and client needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped practice manager meet standards of service and quality in daily operations.
- Enhanced client satisfaction through effective conflict resolution and prompt service.
- Established positive rapport with clients and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported practice manager during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Collaborated with practice manager to develop strategies for improving overall hospital operations.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for practice manager and communicated regularly on goals and progress.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Veterinary Assistant
Banfield Pet Hospital
03.2009 - Current
- Positioned animals for diagnostic imaging such as x-rays.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Improved client relations through effective communication and education on pet health needs.
- Provided support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information.
- Educated clients on post-surgical care and nutrition.
- Collected and processed samples for laboratory testing.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Monitored vital signs and provided nursing care for animals.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
- Maintained medical records and documentation accurately, recording patient histories.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
Education
Veterinary Assistant -
Penn Foster College
Scottsdale, AZDiploma - Veterinary Assistant
Apollo College
Tucson, AZSkills
- Coaching and mentoring
- Quality control
- Inventory management
- Staff on-boarding
- Problem-solving
- Staff training and development
- Daily workflows
- Team collaboration and leadership
- Equipment troubleshooting
- Employee scheduling
- Attention to detail
- Organizational skills
- Multitasking Abilities
- Shift leadership
Certification
Fear free level II
Timeline
Shift Lead III
Banfield Pet Hospital
01.2022 - Current
Veterinary Assistant
Banfield Pet Hospital
03.2009 - Current
Fear free level II
Veterinary Assistant -
Penn Foster College
Diploma - Veterinary Assistant
Apollo College
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