Crystal Zydiak

Cleveland,OH

Summary

Analytical and detail-oriented aspiring analyst interested in utilizing leadership abilities and communication skills to find creative solutions for more effective business practices.

Overview

years of professional experience

Work History

Financial Registration Liaison

Cleveland Clinic BOC

Independence, OH

01.2021 - Current

Furnished data and prepare analysis to support risk management to leadership
Performed data validation, produced error reporting and managed projects and related tasks to reduce errors
Developed quick reference guides for users to easily detect and correct errors
Initiated conversations with patients to uncover financial needs and determine next steps in financial clearance process with department administrators

Patient Access Supervisor

Cleveland Clinic Main Campus - Emergency Department

Cleveland, Ohio

06.2020 - 01.2021

Analyze problem areas in work flow and assist with implementation of solutions
Assist with overtime assessment, identify customer service issues, resolve or initiate follow-up while investigating and prevention of denials
Proficient in EPIC and Tableau reporting.
Utilize Excel in compiling data to provide stats for caregivers and leadership
Implement service recovery efforts and screen candidates, recommending one to hire and promote
Input performance evaluation and corrective actions.
Assist with orientation and development of new employees

Patient Access Services Workleader

Cleveland Clinic Lutheran Emergency/Outpatient

Cleveland, Ohio

02.2016 - 06.2020

Prioritize and delegate duties to meet productivity
Quality goals created while administering process improvements within in challenging environments and patient populations
Proficient in EPIC reporting and compiling data to send to leadership and staff to provide work flow improvement
Able to communicate goals to staff while recognizing and formally acknowledging staff to improve department morale
Conducting interviews for potential employees and creating training schedules for new hires
Assist in scheduling tasks to ensure adequate staffing levels for multiple departments to ensure adequate staffing levels

Education

Bachelor of Arts - Communications

Cleveland State University

Cleveland, OH

05.2013

Skills

Data-Driven Solutions
Data Collection and Processing
Proficient in Tableau and EPIC reporting
Continuous Improvement Strategies
Skilled in Excel
Team Management

Opportunity assessment and analysis
Employee engagement
RCM Advisory Program 2022
Shared Governance for Kaizen
Building relationships with all departments and levels of leadership

Timeline