Crystal A Thompson

Promote superior experience by addressing customer concerns, enforcing safety measurements, demonstrating empathy, and resolving problems swiftly.

• Oversees fast-paced front desk operations and the needs of management, clients, staff, visitors and the public.
• Maintain impeccable integrity, professionalism, and hospitality at all times
• Developing strong customer relationships by proactively responding to clients' concerns, service questions and giving priority to service requirements.
• Manage clients' data with Blu Sky's internal software system, creating and updating databases and handling reservations.
• Manage email correspondence, conduct outbound calls, and maintain vital information for management, staff, and clients
•Ensure callers are routed to the most qualified department or member of staff when contacting internal personnel.
•Analyze technical problems, building safety issues and found appropriate solutions using the company's troubleshooting resolution methods.
•Supervise new hires and provide them with training on-site
•Assessing the status of fire alarms and generators, monitoring and operating surveillance cameras, monitoring elevator malfunctions, and contacting the building engineer and proper contractors.

During my time with Securitas Security Service, I worked for several companies, including FIS, US Bank, Northern Trust Bank, and Oak Street Health. This allowed me to attain top-notch client satisfaction, security knowledge, safety and customer service skills.

• Administered personal assistance to management, staff and clients
• Transferred expectant mothers, the elderly and disabled to their destination safely
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy business clients.
• Answered inbound and outbound calls, furnished crucial information & established rapport
• Provided pertinent information for management & reinforced procedures
• Routinely answered inquiries from management, staff, clients and visitors
• Monitored and patrolled various areas for unusual activity (theft, vandalism, assault, etc.).
• Notified, proper officials of all potential incidents and anything that seems unusual
• Supervised & trained new employees
• Ensured confidentiality of company and client information
• Maintained building safety and security by screening visitors and issuing badges through the C-CURE Software system
•Achieved customer satisfaction by providing solutions based on active listening skills.

While employed by Andy Frain Services, I provided excellent customer service to colleagues, clients, and guests at venues

• Administered exceptional assistance to employees, customers, and visitors
• Maintained order, safety and peace at all times, especially with large groups
• Identified over 1,000 visitors gaining access into concerts halls by checking their tickets
• Inspected and patrolled various areas for suspicious activity (theft, vandalism, assault, etc.)
• Managing minor confrontations calmly
• Assistance was provided to individuals who were elderly, disabled or intoxicated
• Managed stressful and difficult situations with tact and decorum
• Consistently stood and walked for long periods of time
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Maintained energy and enthusiasm in fast-paced environment

Administered election proceedings in the polling station on election day served over 1000 voters. Maintained election integrity by executing each process fairly and in compliance with Illinois's law

• Greeted and assisted, disabled, elderly and expectant voters
• Properly installed voting equipment and maintained safety and immaculate environment during voting process
• Provided assistance to voters with inquiries and voting equipment operation
• Distributed ballots to voters and answered questions concerning voting procedures
• Ensured confidentiality when voters choose their candidates.
• Obtained signatures and recorded names of voters with district to prevent voting of unauthorized persons
• Collaborated with a group of team members to verify proper placement and quantities of ballots votes and equipment

Conducted administrative work and provided satisfactory client services at Mari Marshe's Salon & Spa

• Provided customer service, answered general questions, and directed customers to appropriate salon services
• Coordinated hair and massage appointments with the massage therapists, nail technician and hair stylist.
• Assessed scalps during shampooing processes to determine which products to use.
• Introduced new beauty products to consumers by informing clients about use and benefits.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy salon clients.
• Retained clients and promoting repeat business through relationships.
• Processed payments and credit card transactions.
• Maximized the benefits of products by educating customers.
• Promoted new business outside of the salon by handing out business cards.
• Pre-booked clients for follow-up visits and promoted salon services and retail products.