Stephanie Covarrubias

• As a customer service representative, I assist numerous families in scheduling appointments for their insurance policies. To enhance the efficiency of my phone conversations and client interactions, I meticulously organize all necessary paperwork in a systematic manner. To ensure that all customer issues are identified, resolved, and rectified.
• Developed strong relationships with customers by providing personalized assistance and support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

In my capacity as a sales supervisor , my primary responsibility is to provide support in managing the store and its employees. Additionally, I am committed to ensuring that our customers have an exceptional shopping experience.

• Supervised daily sales operations and team performance.
• Trained new sales associates on product knowledge and customer service.
• Coordinated staff schedules to ensure optimal coverage during peak hours.
• Managed inventory levels to ensure product availability for customers.
• Provided exceptional customer service to resolve inquiries and concerns.
• Coordinated with regional managers on sales performance reviews and strategies.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Maintained accurate records of all transactions between customers and company representatives.
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Implemented process changes to streamline sales department workflow.