Crystalann Boyer-Rickett
Cleveland
Summary
Compassionate healthcare professional with background in medical assisting and phlebotomy, known for high productivity and efficient task completion. Strong track record in painless venipuncture. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams. Dedicated to using a compassionate, caring approach to build rapport with patients, successfully reducing patients' anxiety or discomfort and overall customer service and experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Lab Tech
LabCorp
Cleveland
02.2024 - 10.2025
- Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
- Maintained strict adherence to infection control protocols and safety standards during blood collection process
- Provided compassionate care during phlebotomy procedures, ensuring patient comfort and trust
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
- Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques
- Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis
- Prioritized specimen collection with healthcare team members to meet patient needs and laboratory requirements efficiently
- Trained new lab technicians on laboratory techniques, safety procedures, and equipment operation to enhance team competency
- Led a team of lab technicians during high-volume periods ensuring timely completion of tasks while maintaining quality standards
Patient Service Representative II
Quest Diagnostics
Gainesville
12.2020 - 02.2023
- Entered patient information into Quanum and conducted venipuncture for accurate patient records.
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries via phone and in-person interactions.
- Ensured accurate collection of patient information and insurance details.
- Supported IOP setting in doctors' offices by providing essential lab services.
Paramedical Examiner
Quest Diagnostics/ExamOne
Alpharetta
12.2019 - 12.2020
- Conducted health assessments for insurance applicants and clients.
- Conducted physical measurements, manual blood pressure readings, blood draws, and urinalysis; collected and entered data, and performed centrifugation.
- Collected specimens for laboratory testing following strict protocols.
- Coordinated with healthcare providers to ensure accurate information exchange.
Specimen Collector
Andor labs
Baldwin
08.2020 - 09.2020
- Specific COVID-19 nasopharyngeal specimen collections
- Performed rapid blood tests to quickly assess patient health status and facilitate timely care
- Executed cleaning and sanitizing protocols for medical equipment to maintain safety standards and prevent infection
- Proper use of PPE
- Documented patient interactions and treatments thoroughly to ensure accurate health records and continuity of care
- Utilized eClinical software for patient data management and scheduling
- Equipment use and setup
- Customer service
Caregiver/Personal Care Aide
Home Nurse Inc
Gainesville
08.2017 - 07.2020
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Provided safe mobility support to help patients move around personal and public spaces.
- Educated patients on safe use of ambulation assistive devices, enhancing independence and mobility.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Helped clients maintain optimal health by overseeing medication administration and all doctors appointments.
- Delivered physical therapy sessions to improve patients' muscle tone, range of motion, and facilitate injury recovery.
- Conferred with physicians and case managers to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
- Discussed patient cases with supervisor to improve care strategies.
- Coordinated diverse services including pet care, phone screening, shopping, and bill paying to maximize clients' quality time with family.
- Handled confidential information with discretion in various situations.
Education
Behavioral Health Specialist -
National Performance Specialist
Online02.2026
Patient Care Tech -
National Performance Specialist
12.2022
Medical Assisting -
North Georgia Nursing Academy
Flowery Branch, GA06.2019
EKG Tech -
North Georgia Nursing Academy
Flowery Branch, GA06.2019
Phlebotomy -
North Georgia Nursing Academy
Flowery Branch, GA07.2017
GED -
Lanier Career Academy
Homer, GA04.2016
Health Occupations/First Responder -
White County High School
Cleveland, GA05.2002
Skills
- Specimen collection and lab procedures
- Infection control and laboratory safety
- Data entry and electronic medical records
- Patient care and handling equipment
- Effective communication and compassionate interaction
- Team collaboration and clinical operations
- Health assessment and monitoring progress
- Wound care and irrigation techniques
- First aid and emergency procedures
- Inventory management and stocking supplies
- Phlebotomy techniques and immunization administration
- Vital sign monitoring and patient skin care
- Professionalism, ethics, and HIPAA compliance
Certification
Phlebotomy Technician acquired @ North GA Nursing Academy 07/2017
Timeline
Lab Tech
LabCorp
02.2024 - 10.2025
Patient Service Representative II
Quest Diagnostics
12.2020 - 02.2023
Specimen Collector
Andor labs
08.2020 - 09.2020
Paramedical Examiner
Quest Diagnostics/ExamOne
12.2019 - 12.2020
Caregiver/Personal Care Aide
Home Nurse Inc
08.2017 - 07.2020
Behavioral Health Specialist -
National Performance Specialist
Patient Care Tech -
National Performance Specialist
Medical Assisting -
North Georgia Nursing Academy
EKG Tech -
North Georgia Nursing Academy
Phlebotomy -
North Georgia Nursing Academy
GED -
Lanier Career Academy
Health Occupations/First Responder -
White County High School