Crystal C. Rivers-Henderson
Rosharon,TX
Summary
Experienced Site Director skilled in planning, organizing and overseeing activities. Dynamic and decisive with skill in managing both administrative and customer-facing areas with quality-driven and service-oriented mindset.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Site Director
Helpline Youth Counseling
02.2022 - 07.2023
- Process payroll for 50 employees, oversee daily operations of the site, including staff management, customer service and safety and security
- Recruited and hired top-quality staff to fill important positions.
- Provided onsite training to help develop employee skills.
- Developed work schedules for team members to maximize shift coverage.
- Oversee facilitation of activities, workshops, and community projects
- Trained new team members on site policies and procedures.
- Responsible management of an operational budget, grant-writing
- Implemented best practices and safe operating procedures.
- Performed continuous evaluations of successes and failures, and implemented improvement plans.
- Resolved issues among team members to keep employees on task.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Sr. Operations Admin/ Maintenance Support Rep 2
Fedex Ground
10.2021 - 06.2023
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Process daily invoices, vendor payments worth over 15,000, maintain receipts and detailed expense reports
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Monitor, verify and approve up to 1,500 invoices per week and review balances, and correct all discrepancies
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
- Scheduled timely repair and routine maintenance services to minimize disruption to office production.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
- Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions.
Programs and Services Administrative Assistant Manager
Weingart Center
02.2020 - 02.2022
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Monitored office supplies to order and replenish stock when necessary.
- Responsible for all department purchase requisition, ordering additional supplies based on the needs
- Ability to communicate effectively within all levels of the organization while utilizing a professional demeanor, strong interpersonal skills, and providing excellent customer service to employees
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Confidential Senior Clerk/Intake Coordinator
Watts Healthcare
02.2018 - 06.2020
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Entered referrals into appropriate system based on type of referral obtained.
- Assessed clients' needs and determined eligibility for intake services.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Trained and supervised new intake staff to deliver high-quality client care.
Facility Manager/Case Manager
National Council of Jewish Women
03.2014 - 02.2018
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Supervised staff of (5) in day-to-day activities.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Monitored electricity, gas and water systems for proper function to minimize costs.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Ordered, maintained and distributed supplies and inventory.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
Call Center/Intake Specialist
CCAPP ACADEMY
12.2009 - 04.2014
- Work closely with the clinical staff in coordinating and obtaining needed services for patients and families
- Provide referral services to patients in need of housing, food, clothing, legal assistance, or other services related to social determinants of health
- Assist with enrollment process and documentations
- Support beneficiaries with accessing providers
- Managed over 40+ inbound calls daily
- Managed over 25 to 30 outbound calls daily
- Oversaw urgent mail correspondence for all department heads
- Dispatched emergency assistance to different departments as needed (temporaries to fill in, IT or help desk assistance class etc.)
- Reorganize department files alphabetically as needed and have them dispatched accordingly
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Inglewood High School
Inglewood, CA06.1997
Skills
- Human Resources Operations
- Expenditure Approvals
- Positive Reinforcement Methods
- Directing Patient Inquiries
- Work Site Preparation
- Compliance Monitoring
- Quality Assurance
- Health and Safety Compliance
- Operational Leadership
- Inventory Procurement
- Verifying Time Sheets
Certification
Making, First Aid/CPR Certified, Budget, Strategic Planning, Time Management, Conflict Resolution,
Communication, Equipment Management, Inventory Specialist, Accounts Payable/Receivable, Human
Resources, On-boarding, Training, Terminating, Critical Thinking, Business Development.
Timeline
Site Director
Helpline Youth Counseling
02.2022 - 07.2023
Sr. Operations Admin/ Maintenance Support Rep 2
Fedex Ground
10.2021 - 06.2023
Programs and Services Administrative Assistant Manager
Weingart Center
02.2020 - 02.2022
Confidential Senior Clerk/Intake Coordinator
Watts Healthcare
02.2018 - 06.2020
Facility Manager/Case Manager
National Council of Jewish Women
03.2014 - 02.2018
Call Center/Intake Specialist
CCAPP ACADEMY
12.2009 - 04.2014
High School Diploma -
Inglewood High School
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