Crystal Chapman
Sacramento,CA
Summary
I am a seasoned administrative assistant with over 9 years of working experience in a variety of fields. I pride myself on the ability to multi-task and get the job done with limited instruction. I am a self-starter and a hard worker. I am committed to helping others and being an active member of my community. I strive to work for organizations that have a strong presence in the community as public service is important to me.
Overview
10
10
years of professional experience
Work History
Patient Service Representative II
UC Davis Medical Center
Rancho Cordova, CA
11.2023 - Current
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Assisted with scheduling follow-up appointments according to provider availability.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Referred patients to appropriate professionals and services.
- Provided customer service by answering patient questions and addressing concerns.
- Obtained proper authorization and identification to release confidential medical records.
Hospital Operator/Admin Assistant II
UC Davis Medical Center
Sacramento, CA
03.2023 - 11.2023
- Managed multiple phone lines simultaneously while providing accurate information to callers.
- Greeted visitors and directed them to appropriate locations.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Responded promptly to all emails, voicemails, text messages.
- Handled inquiries from internal departments and external customers.
- Managed special projects as assigned by management team.
- Offered special assistance to persons unable to dial or in emergency situations.
Customer Service Associate
Corporation Service Company
Sacramento, CA
07.2019 - 03.2023
- Developed solutions to address operational problems quickly and efficiently
- Ensured compliance with all safety regulations in the workplace
- Responded promptly to customer inquiries and complaints regarding product quality
- EMR, Patient Calls, Customer Service, Code Lines
- Maintained confidentiality of patient records in accordance with HIPAA regulations
- Demonstrated excellent customer service skills while responding to inquiries and resolving issues for callers
- Efficiently answered incoming calls from patients, physicians and staff, providing accurate information in a timely manner
- Managed multiple lines simultaneously while efficiently routing incoming calls to the correct department or individual
- Followed up with customers to support satisfaction and resolve any issues
- Assisted customers with product selection, order entry, and payment processing
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
- Review client's business entity documents such as Formations, Qualifications, Statement Of Information, Cancellations, Mergers, Conversions, Apsotilles
- Communicate with Secretary of State office to file documents
- Handle client's tax payments with Franchise Tax Board on behalf of the client
- Provide backfill for front desk receptionist responsibilities
Deposit Account Servicing
Golden One Credit Union
Sacramento, CA
01.2019 - 07.2019
- Worked closely with the accounting team to ensure accurate invoicing procedures were followed
- Obtain photocopies from various systems for members
- Process verification of deposits and member rating request
- Maintain strict confidentiality on member account transactions
- Post required fees to member accounts and maintain account maintenance
- Maintain current working knowledge of all applicable
Administrative Assistant
Better Life Children Services
Sacramento, CA
07.2017 - 01.2019
Accounting Specialist Assistant
City Wide Property Services
Sacramento, CA
05.2015 - 07.2017
- Screened incoming telephone calls, routing to appropriate personnel
- Maintained files and filing, keeping sensitive information confidential
- Compiled data from various sources into organized reports for review by management team
- Provides overall administrative support to the department, filing, faxing, copying, mail distribution
- Provides customer service to adoption and foster care families as necessary
- Sets orientation meeting dates and appointments timeline
- Maintain adoption and foster care family charts
- Collaborated closely with other departments to resolve any discrepancies or inaccuracies in financial data
- Processed accounts payable transactions including vendor invoices and employee expense reports in a timely manner
- Communicated effectively with customers regarding billing inquiries
- Maintained organized documentation of all accounting activities
- Managed accounts receivable functions such as billing clients for services rendered and tracking payments received
- Complete all invoices in a timely manner to meet any deadlines, Service tickets
Key Data Operator
Franchise Tax Board
Sacramento, CA
04.2014 - 05.2015
- Customer service, inputting information into a secured database form, various remittances, identifying different workloads, and recording different sources of documents
- Meeting the standards of peer group average, and followed all policy and procedures
Administrative Assistant
Building Materials Distributors
Galt, CA
04.2014 - 01.2015
- Maintained files and filing, keeping sensitive information confidential
- Screened incoming telephone calls, routing to appropriate personnel
- Assisted the executive management team making informed decisions by providing timely and accurate administrative support
- Night loading documents
- Answered multiple phone lines
Education
High School Diploma -
Capital City School
01.2009
Skills
- EMR
- Proficient in MS Office Suite including Word, Outlook, Excel, and Powerpoint
- Case Management
- Data Entry
- Epic
- Appointment Scheduling
- Medical Insurance
Timeline
Patient Service Representative II
UC Davis Medical Center
11.2023 - Current
Hospital Operator/Admin Assistant II
UC Davis Medical Center
03.2023 - 11.2023
Customer Service Associate
Corporation Service Company
07.2019 - 03.2023
Deposit Account Servicing
Golden One Credit Union
01.2019 - 07.2019
Administrative Assistant
Better Life Children Services
07.2017 - 01.2019
Accounting Specialist Assistant
City Wide Property Services
05.2015 - 07.2017
Key Data Operator
Franchise Tax Board
04.2014 - 05.2015
Administrative Assistant
Building Materials Distributors
04.2014 - 01.2015
High School Diploma -
Capital City School
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